Applications Support Specialist - Contract

INTRODUCTION TO AM GENERAL

AM General develops and builds specialized ground vehicle systems that get the US Armed Services and our allies to and from their mission safely. Our innovative spirit delivers advanced, rugged, resilient, and dependable mobility solutions. We are one team dedicated to producing the best products for our customers. We have a collective understanding that at AM General our purpose is to serve those who serve to protect us.

We R.I.D.E. with Sgt. Smith!

We are Responsive We have Integrity We are Dynamic We exhibit Excellence

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Provide Power Platform development and support, including Power BI and Power Automate
• Provide SharePoint site, list, and workflow administration, including customization, troubleshooting, and user support
• Provide Incorta Data & Analytics platform support
• AI/Python skilled resource to support AI initiative, including Claude-based scenario planning
• Provide training to business users to effectively utilize applications to improve process efficiency
• Identify issues and risks and recommend steps for escalation, prioritization, and risk mitigation
• Ensure that all development software has been fully tested and documented before production deployment
• Support deployment activities through development testing, training, and production environments
• Utilize the IFS IT Service Management platform for Incident Management and Request Fulfillment

KNOWLEDGE AND SKILLS

• Bachelor of Science degree in Information Technology or related field preferred
• Working knowledge of Microsoft Office 365 is required
• Skills in Power Platform, general data & analytics and AI/Python is preferred
• Ability to interface with business partners and provide support and training
• Ability to work with all staff levels to ensure proper communication of project status and to identify and escalate issues as appropriate
• Ability to work independently
• Strong written, verbal, and interpersonal skills
• Strong problem solving and analytical skills
• Ability to effectively manage priorities
• Ability to travel to plant sites as required
• Must exhibit the highest professionalism, self-initiative, enthusiasm, and work ethic

PHYSICAL EFFORT

• Sight: must be able to regularly read computer screen, reports, and various documents with detail and clarity to accomplish work tasks in a safe and efficient manner, including regular use of adequate close vision, distance vision, color vision, peripheral vision, and ability to adjust focus
• Hearing: must be able to regularly hear well enough to communicate

WORKING CONDITIONS

• Physical Location: This position operates in an office environment
• Teamwork: This position will work with others to ensure efficiency in the workplace
• Listening Skills: This position will need to understand how to use machinery properly and safely to prevent accidents and ensure all tasks are completed accurately
• Ability to follow instructions: Managers assign tasks and responsibilities, which vary; this position should be able to follow instructions competently
• Methodical approach: Production lines follow a set process, so this position needs a methodical approach to ensure all tasks are completed in the correct order for a smooth-running production line
• Concentration: This position may perform the same or similar tasks repeatedly, so a strong level of concentration when carrying out these tasks is important for quality control purposes. This role is often fast paced, so being able to maintain focus at all times is important

TRAVEL REQUIREMENTS

Up to 10% travel may be required