Applied AI Specialist

Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you!

We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do.

Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.

This is your opportunity, come and be part of Sangre Tigo!

Apply right now!

Implement, configure, deploy, operate, and optimize Artificial Intelligence use cases defined and prioritized by the Tigo Technology Center (TTC), ensuring their successful adoption, secure operation, and value generation for Technology, Operations, and Business teams.

The role is responsible for executing initiatives using approved corporate platforms and Information Security best practices, transforming business requirements into operational solutions that improve productivity, efficiency, and user experience.

AI Solution Implementation

• Implement AI use cases according to the roadmap and priorities defined by TTC.
• Configure AI assistants, agents, copilots, and intelligent workflows.
• Customize and adapt corporate solutions to meet business requirements.
• Conduct functional testing, validation activities, and production deployments.
• Participate in trials, proof of concepts (PoCs), and production rollouts.
• undefined
• Requirements Gathering and Analysis
• Gather and document functional requirements from business users and stakeholders.
• Analyze existing processes to identify dependencies and improvement opportunities.
• Translate operational needs into solution configurations within approved corporate platforms.
• Develop and maintain functional and technical documentation related to implemented solutions.
• undefined
• Continuos Improvement
• Monitor performance and adoption of implemented solutions.
• Optimize prompts, AI agents, solution configurations, and related business processes.
• Identify opportunities to improve productivity and user experience across TTC and Tigo operations.
• Track solution adoption and effectiveness metrics.
• undefined
• Training and Support
• Develop user guides and training materials.
• Provide functional support and troubleshooting for implemented AI solutions.
• Deliver end-user training when required.
• Ensure a smooth transition from implementation to operational support.
• undefined
• Governance, Security and Compliance
• Ensure compliance with corporate policies related to Information Security, Privacy, Data Governance, and AI Governance.
• Follow Millicom standards, procedures, and guidelines for the design, implementation, operation, and support of digital solutions.
• Apply Information Security best practices throughout the solution lifecycle, ensuring adherence to Security by Design and Security by Default principles.
• Ensure that access controls, integrations, and information handling comply with applicable MIC policies, standards, and controls.
• Maintain technical and operational documentation required for audits, compliance reviews, and corporate governance processes.

• Key Interfaces

• Internal Interfaces
  • Head of Tigo Technology Center (TTC)
  • Receives priorities, strategic direction, and objectives for the AI roadmap.
  • Provides regular updates on progress, risks, outcomes, and implementation metrics.
  • Escalates dependencies, constraints, and resource requirements as needed.
  • undefined
  • Technology Leaders (Telco & IT)
  • Identify, analyze, and implement AI use cases that improve operational efficiency, observability, incident management, information analysis, and technical process optimization.
  • Collaborate with technical and operational teams on requirements gathering, solution validation, and adoption activities.
• • Network Operations Center (NOC)
  • Implement AI-driven solutions focused on proactive monitoring, event management, reduction of manual activities, and operational excellence.
  • Support AI-enabled insights and decision-making capabilities.
  • undefined
  • Information Security
  • Ensure implemented solutions comply with corporate Information Security standards and controls.
  • Coordinate security assessments, architecture reviews, and requirements related to AI solutions, integrations, and information access.

• External interfaces
  • Corporate AI teams
  • Align implementations with corporate standards, governance frameworks, and approved AI platforms.
  • Share best practices, lessons learned, and successful use cases.
• • MIC Architecture Teams
  • Coordinate integrations, technical dependencies, and platform access required for implementations.
  • Ensure compliance with corporate architecture standards and solution design principles.

• Qualifications

• EducationBachelor's degree in: Computer Science, Information Systems, Software Engineering, Telecommunications Engineering or related disciplines.Experience
  • 3+ years of experience in Technology, Telecommunications, Artificial Intelligence, Digital Transformation, or Process Improvement.
  • 2+ years of proven experience implementing Generative AI solutions or enterprise AI platforms.
  • Experience gathering and documenting business and functional requirements and translating them into technology solutions.
  • Experience working directly with business users and technical teams to implement operational improvements.
  • Experience performing functional testing, validation, deployment, and operational support for digital solutions.
  • Experience developing functional documentation, operational procedures, and training materials.
• Technical KnowledgeRequired:
  • Artificial Intelligence and Generative AI fundamentals.
  • AI use case design and implementation.
  • Prompt Engineering.
  • Configuration and optimization of AI assistants, copilots, and intelligent agents.
  • Application of AI for automation, information analysis, and process optimization.
  • Responsible AI and AI Governance principles.
  • Monitoring and operation of AI solutions in production environments.
  • Incident management and functional support of AI platforms.
  • Continuous evaluation and optimization of AI models, agents, and copilots.
  • AI Platforms:
  • Microsoft Copilot and Copilot Studio.
  • Enterprise Generative AI platforms.
  • Foundation models (OpenAI, Anthropic, or equivalent).
  • AI agent implementation and configuration.
  • Integration of AI solutions with enterprise tools and platforms.
• Preferred:
  • Azure OpenAI.
  • AI APIs and integrations.
  • RAG (Retrieval Augmented Generation).
  • MCP (Model Context Protocol).
  • Power Platform.
  • Intermediate level Python.

• Key Competencies

  • Results Orientation: Ability to deliver AI initiatives with quality, within agreed timelines, and focused on generating measurable business value.
  • Innovation and Technology Adoption: Ability to identify, evaluate, and apply emerging AI capabilities that improve productivity, efficiency, and user experience.
  • Analytical Thinking and Problem Solving: Ability to understand business processes, analyze information, and translate operational needs into practical AI-based solutions.
  • Customer Focus: Ability to understand stakeholder needs and translate them into solutions that create business value.
  • Continuous Learning: Ability to stay current on emerging technologies, particularly Artificial Intelligence, and apply new knowledge to business challenges.
• Language
  • Spanish: Native.
  • English: Intermediate to Advanced, including technical reading and documentation comprehension.

We are a leading multinational company of mobile services, internet and cable television that is present in Latin America and we are the leading telecommunications company in Panama. In Latin America, Tigo has been recognized for several years in the "Great Place to Work" ranking as an excellent company to work for. Our people are our most precious asset. Tigo Panama directly employs more than 2,500 people nationwide and offers internal growth opportunities to its staff. We have a firm purpose that moves us and unites all of us who work in the company: "To build the largest digital network to connect Panamanians by developing the communities we serve and improving their quality of life." Sangre Tigo runs through our veins, we are proud of our company and its history, we are innovative, we are passionate, we live to improve our communities and our clients are at the center of everything we do. We invite you to be part of our Tigo family!

Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.