Appointment Companion (Part Time)
POSITION SUMMARY: Outside Participant Attendant provides an escort for the frail and elderly participants for outside appointments during the day. Assists as necessary within the Scheduling department during down time.
MISSION: Improving lives, Optimizing wellness, Promoting independence
COMPETENCIES:
- Technical Expertise
- Problem Solving
- Teamwork
- Effective Communication
- Results Oriented
- Personal Credibility
- Quality Focus
- People Focus
- Flexibility
RESPONSIBILITIES AND DUTIES:
ESSENTIAL JOB FUNCTIONS:
- Must remain patient and maintain good customer service when working with participants and internal or external staff
- Escorts participants to all outside appointments that have been arranged by the scheduling department
- Assists with the needs of the participant during any outside appointment (i.e. participant paperwork, toileting, mobility and possible transfers)
- Documents services provided during the escorted appointment consistently and accurately via Electronic Health Records (EHR). Follows and fills out forms completely and neatly. Documentation is completed in a timely manner
- Communicates with Rocky Mountain Health Care Services (RMHCS) for outside appointments, as necessary, including ensuring that the participant is signed in/out of the center and appointment
- Views email throughout the day to receive updated scheduling information
- Checks in with the scheduling department when a participant cancels or no-shows an outside appointment to assist with department needs
- Maintains proper boundaries when dealing with participants. Notifies manager of any possible ethical or boundary issues immediately upon discovery
- Must be available to work various hours to include early morning and late evening appointments. Possible overtime
- Must remain patient and maintain good customer service when working with participants and internal or external staff
- Other duties as requested/assigned