Appointment Companion

RESPONSIBILITIES AND DUTIES:

ESSENTIAL JOB FUNCTIONS:

• Must remain patient and maintain good customer service when working with participants and internal or external staff
• Escorts participants to all outside appointments that have been arranged by the scheduling department
• Assists with the needs of the participant during any outside appointment (i.e. participant paperwork, toileting, mobility and possible transfers)
• Documents services provided during the escorted appointment consistently and accurately via Electronic Health Records (EHR). Follows and fills out forms completely and neatly. Documentation is completed in a timely manner
• Communicates with Rocky Mountain Health Care Services (RMHCS) for outside appointments, as necessary, including ensuring that the participant is signed in/out of the center and appointment
• Views email throughout the day to receive updated scheduling information
• Checks in with the scheduling department when a participant cancels or no-shows an outside appointment to assist with department needs
• Maintains proper boundaries when dealing with participants. Notifies manager of any possible ethical or boundary issues immediately upon discovery
• Must be available to work various hours to include early morning and late evening appointments. Possible overtime
• Must remain patient and maintain good customer service when working with participants and internal or external staff
• Other duties as requested/assigned

ORGANIZATIONAL (CORE RATING FACTORS):

• Demonstrates support of the Companys Mission, Vision and Core Values
• Provides Exceptional Customer Service
• Ensures discretion with confidential information in accordance with HIPAA guidelines
• Supports a collaborative work environment including courteous, helpful and professional behavior
• Embraces Organizational Excellence through practicing individual time management, efficiency and effectiveness and participating in continuous improvement efforts
• Adheres to and supports all Company policies and procedures
• Supports and practices safe work habits in accordance with policies and procedures
• Brings ideas, problems and concerns forward and participates in resolution and implementation
• Participates in and completes regulatory compliance trainings within the prescribed deadlines
• Attends required meetings
• Maintains skills and knowledge required including written and verbal communication, best practices for industry standards, and computer competency