Appointment/Receptionist Manager

Job ID

AF9522-0618-1903

Position Classification

FT Administrator

Position Summary

Supervise Graduate Clinic Coordinators (Periodontics, Oral Surgery, AEGD) ADP Coordinator, Pediatric Coordinator, Telecommunication, and Reception.

Essential Duties and Responsibilities

Supervising the Telecommunications:

• Monitor patient calls to assure patients are greeted in a friendly and professional manner.
• Monitor patient calls to confirm patients are receiving accurate information.
• Assure appointments are scheduled correctly with the provider and clinic.
• Assure staff is correcting patient information based on reports (patient unsubscribed and blank or incorrect number) provided by Easy Market.
• Ensure staff is following script when scheduling screening appointments.
• Assure staff is following protocol for pre-registration and the patient information is accurate.

Supervising the Reception:

• Assure patients and visitors are greeted in a friendly and professional manner.
• Assure patients of record are encouraged to use Kiosk for check-in.
• Assure patients are receiving accurate information.
• Assure staff is following protocol for new patient’s appointments.

Supervising Staff:

• Ensure staff is following the Dental Center attendance policy.
• Ensure there is adequate coverage for daily operations in the coordinator clinics, telecommunications, and reception areas.
• Hire, train, discipline and dismiss staff as necessary.
• Review and approve time cards.

Supervising Coordinators:

• Assure patients and visitors are greeted in a friendly and professional manner.
• Assure patients appointments are scheduled accurately.
• Assure patients calls are returned in a timely manner.
• Assure patients are signing treatment plans before treatment and receiving accurate information related to their planned treatment.

Administrative Responsibilities:

• Assist with schedules (Graduate Clinics, Emergency, and Screening).
• Medical consults for clinics (Graduate and Undergraduate Clinics).
• Assist with the financial staff when needed.