Position Summary

Manages clinic calendars to ensure patient appointments are scheduled in an efficient and productive manner, providing excellent customer service. Responsible for operating a multi-line switchboard, operates in house paging system in a professional manner and maintains a general information center for the facility.

Schedule:

• Flexible, may require some evening and weekends
• Primarily rotating schedules: 7:30AM - 4:30PM/ 8:00AM - 5:00PM / 8:30AM - 5:30PM

Primary Duties and Responsibilities

• Work in practice management system database calendar for clinic site
• Accept and confirm patient appointments over the telephone
• Conduct outbound phone calls for follow-up appointments and reminder patient appointments
• Conduct patient care surveys for patient care reports
• Documents and reports patient complaints and grievances to supervisor for appropriate corrective action plan
• Update and maintain logs of patient phone calls and appointments
• Other duties as designated by Clinic Manager or Operations Director

Secondary Duties and Responsibilities

• Answers telephone, take messages, schedule appointments and provide general agency and/or program information
• Log calls for different departments
• Open and distribute mail accordingly.