Appointment Setter
Posted Updated
Splace BPO is looking for a driven and professional Appointment Setter to join our growing sales support team. In this key role, you will be the first point of contact for homeowners and businesses, playing a vital role in driving interest and scheduling roof inspection appointments. As an Appointment Setter, you'll be responsible for generating qualified leads, clearly communicating the benefits of Roof Plug solutions, and helping the sales team increase conversion rates through well-targeted and timely appointments.
Requirements
- Conduct outbound calls to homeowners and businesses to schedule roof inspection appointments.
- Clearly communicate the benefits and features of Roof Plug services to potential customers.
- Qualify leads to ensure appointments meet company standards and sales requirements.
- Maintain an organized and accurate database of leads, appointments, and follow-ups using CRM tools.
- Collaborate with the sales team to improve appointment quality and conversion rates.
- Provide excellent customer service by answering questions and addressing concerns professionally.
- Meet or exceed daily, weekly, and monthly performance targets for calls, appointments, and lead quality.
- Follow established scripts, compliance standards, and company guidelines during outreach.
- Conduct outbound calls to homeowners and businesses to schedule roof inspection appointments.
- Clearly communicate the benefits and features of Roof Plug services to potential customers.
- Qualify leads to ensure appointments meet company standards and sales requirements.
- Maintain an organized and accurate database of leads, appointments, and follow-ups using CRM tools.
- Collaborate with the sales team to improve appointment quality and conversion rates.
- Provide excellent customer service by answering questions and addressing concerns professionally.
- Meet or exceed daily, weekly, and monthly performance targets for calls, appointments, and lead quality.
- Follow established scripts, compliance standards, and company guidelines during outreach.
Benefits
- At least 1 year experience as an appointment setter, telemarketing, inside sales, or similar role preferred.
- Excellent verbal and written communication; strong listening skills.
- Comfortable with high-volume outbound calling and fast-paced environments.
- Proficient with CRM software (e.g., Salesforce, HubSpot) and sales tools; familiarity with dialer and email automation is a plus.
- Ability to qualify leads accurately and manage multiple tasks simultaneously.
- Goal-oriented with a track record of meeting or exceeding targets.
- Strong organizational, time-management, and data-entry skills.
- Proficient in MS Office or Google Workspace.