Appointment Setting Executive
Summary
Contacts potential clients via phone and email to qualify leads and schedule sales meetings, using CRM tools to track interactions and meet appointment targets.
Company Overview
We are a boutique executive search firm specializing in Singapore-based executive and mid-to-senior level recruitment across diverse sectors. We prioritize local candidates and deliver well-matched talent through deep client understanding and professional service.
Job Summary
We are seeking a proactive and results-driven Appointment Setting Executive to contact prospective clients, qualify leads, and schedule appointments for the sales team, ensuring a positive customer experience and supporting business growth.
Responsibilities
- Initiate contact with prospective customers via phone, email, messaging platforms, and social media to generate leads
- Qualify leads using predefined criteria to identify viable business opportunities
- Schedule appointments and meetings for the sales team with qualified prospects to drive sales pipeline
- Maintain accurate and current records of customer interactions within the CRM system for effective tracking
- Follow up with leads to confirm appointments and reschedule as needed to maximize engagement
- Respond professionally to customer inquiries and provide basic information about company products or services
- Collaborate with sales and marketing teams to enhance lead conversion strategies and outcomes
- Achieve or surpass daily, weekly, and monthly appointment-setting targets to support revenue goals
- Track key performance indicators and prepare regular reports to inform management decisions
- Ensure a positive and consistent customer experience throughout the initial engagement process
Preferred competencies and qualifications
- 1–3 years of experience in appointment setting, telemarketing, inside sales, customer service, or lead generation
- Excellent verbal and written communication skills to engage and persuade prospects effectively
- Strong persuasion and negotiation skills to influence customer decisions
- Comfortable making a high volume of outbound calls to maintain lead flow
- Strong organizational and time management skills to manage multiple tasks independently
- Ability to work independently with minimal supervision