Apprentice First Line Technical Support

Job Description – Apprentice First Line Technical Support

The Opportunity

Our client is recruiting for an Apprentice First Line Technical Support to join their team in Earls Barton NN6.

The Level 3 Information Communication Technician apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Position

We are looking for a friendly, enthusiastic and technically minded individual who is keen to develop their skills and build a career within the telecoms and technology industry.

The ideal candidate will have:

· A friendly and approachable personality – this will be a customer-facing role, so we're looking for someone who is confident dealing with people and represents the company professionally.

· Excellent communication skills and telephone manner – comfortable speaking with customers both over the phone and in person.

· A BTEC or A Level qualification in IT, Computing or a related subject – providing a good foundation of technical knowledge.

· A genuine interest in technology – someone who enjoys technology, is naturally curious about how things work and keeps an interest in new products and developments.

· A willingness to learn – previous telecoms experience isn't essential. We're looking for someone enthusiastic about developing new skills and learning about areas such as VoIP phone systems, broadband, networking and other business technologies.

· A practical, problem-solving mindset – someone who enjoys working through problems, troubleshooting issues and finding solutions.

· Good organisation and attention to detail – able to follow processes, keep accurate records and complete work to a high standard.

· A full UK driving licence – the role will involve travelling to customer sites when required.

· Lives within approximately 25 minutes' drive of Earls Barton – ideally within the wider Northampton, Wellingborough, Rushden, Kettering and surrounding area.

The Type of Person We're Looking For

Qualifications and technical ability are important, but attitude and personality are equally important to us. We're looking for someone who is personable, reliable and eager to learn.

The right candidate doesn't need to know everything from day one. We want someone with a good foundation in IT and a genuine enthusiasm for technology who can develop their technical knowledge through training and hands on experience.

They should be equally comfortable working with technology and dealing with people, providing customers with a friendly, professional and helpful experience.

Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.

About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.

Safeguarding and Values Commitment

The ITP is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment. Successful appointment to this role will require satisfactory completion of recruitment checks.

At the ITP, we are fully committed to safeguarding and promoting the welfare of all learners and creating a safe, inclusive, and respectful workplace. We expect every team member to:

• Uphold and champion our values, code of conduct, and safeguarding principles.
  
• Take personal responsibility for understanding and adhering to all safeguarding procedures and policies.
  
• Promote a culture of safety and wellbeing through a proactive “do no harm” approach.
  
• Recognise and act on their responsibility in supporting, strengthening, and enforcing safeguarding practices across all areas of work.
  
• Understand and meet any role-specific safeguarding duties — including, in this position, actively identifying and reporting concerns, engaging in relevant training, and modelling safe and inclusive behaviours in all apprentice interactions.
  
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At the ITP, our company culture is important to us, and all employees and consultants are expected to operate in line with our values:

· We change lives - We strive to make a difference for our apprentices, clients, members, ourselves, and our team on a daily basis. We push for diversity and inclusion in our industry by challenging perceptions. We embrace individuality. We believe that everyone is equally important.

· We are genuine and honest - We breed trust amongst clients, apprentices, members, and the team. We take responsibility for our words, actions, and results. We are human. We encourage one another through honesty and transparency.

· We are innovative and unique - We are empowered by innovation. We strive to make the impossible, possible. We are proud to be the only organisation of our kind, of who we are and how we got here.

· We are Personable - We remind ourselves what it’s like to be in others shoes. We have authentic conversations; we are real and so are our relationships.

· We are stronger united - We share our knowledge and experiences. We celebrate one another on our achievements. We value and encourage one another because we win or lose as a team.