Apprentice Regulatory Compliance Support Officer
Description
- Job grade: Administrative Officer
- Contract type: Permanent, Apprenticeship
- Business area: DVSA - Enforcement
- Type of role: Administration / Corporate Support, Investigation, Operational Delivery
- Working pattern: Flexible working, Full-time, Part-time
- Number of jobs available: 3
Location
About the job
Job summary
Can you build lasting relationships with stakeholders?
Do you have good attention to detail?
Are you able to use Microsoft Office products?
If so, we’d love to hear from you!
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.
We’re working hard to:
- make roads safer
- improve services for our customers
- make road transport greener and healthier
- harness the potential of technology and data
- grow and level up the economy
Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday
- Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below!
Find out more about what it's like working at DVSA
Job description
You will be working in a team of Enforcement professionals, supporting DVSA’s and objectives. The role involves communicating with a range of people via different methods, to ensure compliance with road safety standards, making appropriate decisions and recommendations for suitable levels of follow up. You will conduct tasks in relation to the light vehicle MOT scheme, HGV and PSV schemes and work with a team of Remote Enforcement Office (REO) Compliance Officers and examiners to deliver enforcement products, supporting the delivery of DVSA’s key Business targets. The Remote Enforcement Office provides national coverage, supporting other enforcement schemes and processes within DVSA, in line with the strategies.
Your responsibilities will include, but aren’t limited to:
- Learn, understand and deliver remote enforcement products
- Conduct tasks in relation to the light vehicle MOT scheme
- Gather and analyse information from customers, external partners and colleagues across the organisation
- Engagement and involvement as part of the regional and national REO Teams.
Flexible resourcing
Colleagues are expected to work with a degree of flexibility, meaning responsibilities may change to support priority delivery.
For further information on the role, please read the role profile, note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
Person specification
To be successful in this role you will need to have the following experience:
- Experienced user of MS Office e.g. Word and Excel
- Experience of planning and organising own workload
- Good attention to detail
Additional Information
To be eligible for this apprenticeship, you must:
- Be aged 18 or over.
- Have the right work in the UK.
- Hold GCSE English, Grade 4 or above or equivalent qualifications
- Not be in full-time education.
- Not be in receipt of funding for other learning programmes at the point of enrolment for this apprenticeship.
- Have valid and eligible residency status and be resident in the UK for 3 years before the start of the apprenticeship. Full eligibility details can be found at
Annex A If you are not sure if you meet the residency requirements then please contact us before applying.
If you currently hold or are working towards a similar qualification of the same level or higher, then you will not be eligible to apply for this vacancy. In order to be eligible for our apprenticeship vacancy, any qualifications previously held or currently being worked towards must differ in content so that this apprenticeship provides substantial new skills. Additionally you must not already be over-qualified or over-experienced in this type of work.
If you apply and are found to possess the above: your application will not be considered; any offer of employment will be withdrawn, and your contract will be terminated.
This apprenticeship is expected to start January 2027 so the successful candidate will need to be available then.
Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.
Working hours, office attendance and travel requirements
Full time roles consist of 37 hours per week.
Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 35 hours per week.
This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.
The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.
Occasional travel to other offices may be required, which may involve overnight stays.
If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).
Visa Sponsorship
Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Working Together
- Delivering at Pace
We only ask for evidence of these behaviours on your application form:
- Communicating and Influencing
Benefits
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
- 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
- Access to the staff discount portal.
- Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
- Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
- 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
- Flexible working options where we encourage a great work-life balance.
Find out more about the benefits of working at DfT and its agencies (opens in a new window).
Things you need to know
Artificial intelligence
Selection process details
How to apply:
Our selection process ensures a comprehensive assessment of each applicant's skills, and potential fit within our organisation.
The selection process for this role will be:
Stage 1: Online test
Stage 2: Sift of CV, behaviour and personal statement
Stage 3: Interview
You must be successful at each stage to progress to the next stage.
Stage 1: Online test
At this stage, you will be assessed against the following Success Profile elements:
- Ability
After submission of the first stage of your application you will be invited to complete a Civil Service Judgement Test. If you successfully pass the test, you will be invited to complete the final stage of the application.
Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55 on 12/11/2026. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.
You will be directed to the Talogy - True Talent – Scheduled Maintenance Window Webpage for online tests during an outage.
Our online test supplier will be performing scheduled maintenance between 4pm and Midnight on 01/11/2026. You will be unable to access tests during this period.
If you are in the middle of a test when the maintenance begins, your progress will be paused. You will be able to resume your test from where you left off via your application centre once the downtime has ended. Please note that you will not be able to launch any new tests while the system is offline.
Stage 2: Sift
At sift, you will be assessed against the following Success Profile elements:
- Behaviours – you will be asked to provide a 250-word statement on the following Behaviour: Communicating and Influencing
- Experience – you will be asked to provide a CV (unlimited wordcount) and personal statement (500-word count). Please provide evidence of your experience of the following:
- Experienced user of MS Office e.g. Word and Excel
- Experience of planning and organising own workload
- Good attention to detail
Should a large number of applications be received, an initial sift may be conducted using the lead behaviour – Communicating and Influencing. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.
The sift will take place week commencing 16/11/2026.
Stage 3: Interview
At interview stage, you will be assessed against the following Success Profile elements:
- Behaviours – (Communicating and Influencing, Working Together, Delivering at Pace)
- Strengths
The interviews will take place week commencing 07/12/2026.
This interview will be conducted online via Microsoft Teams. Further details will be provided to you should you be selected for interview.
You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site (opens in a new window).
Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change
Further information on the selection process
We will also hold a 12-month reserve list for this role, which may lead to potential opportunities beyond the role you applied for.
Should we receive a high volume of quality applications, we may invite a shortlist of the highest scoring candidates to interview. This means that some applications that meet the required standard could be placed ‘on hold’ after the sift and invited to interview if the vacant position(s) remain unfilled. You will be notified if your application is being put ‘on hold’ once the sift has been completed. Following interviews, any applicants remaining on hold will be notified by the panel of the next steps regarding their application.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.
If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Document Accessibility
This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you are experiencing accessibility problems with any attachments on this advert or the information on our website, please contact the email address in the 'Contact point for applicants' section.
Further Information
For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.
If your application is successful but you have been dismissed from the Civil Service, your application could be removed at the pre-employment checking stage depending on the nature of the dismissal.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
All external applicants and current employees of accredited non-departmental public bodies (NDPBs) will be required to undergo a Social Media Check. A Social Media Check is a review of your publicly available online activity, typically across platforms like LinkedIn, Facebook, X (formerly Twitter), Instagram, and others. The purpose is to identify any public posts or content that could raise concerns for employers, such as:
- Hate speech or discriminatory behaviour
- Threats or acts of violence
- Illegal activity or substance misuse
- Sexually explicit material
- Extremist views or affiliations
Importantly, this check does not involve hacking into your accounts or accessing private messages. It only considers content you have chosen to make public. Employers use this kind of screening to help ensure their workplace remains safe, inclusive, and aligned with company values. It’s not about judging your personality or lifestyle - it’s about checking for potential red flags that might affect the role or company culture. If you have questions or concerns about the social media check, we would be happy to explain in more detail what’s being looked at and how your data is handled securely and fairly.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Gareth Prismick
- Email : Gareth.Prismick@dvsa.gov.uk
Recruitment team
- Email : dftrecruitment.grs@cabinetoffice.gov.uk
Further information
Attachments
| 16534 487140 JD-AO- Compliance Support Officer Apprentice 26 Opens in new window (docx, 779kB) |
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