AR Specialist: AAC Billing/Rehab Mobility Billing

Job title	AR Specialist
Reports to	Collection Manager
Supervises	None
Expectation of Work Hours/classification	Monday-Friday / Full Time Hourly Non-Exempt

General Expectations

1. Regular, reliable, and predictable attendance
2. Comply with all applicable company policies, procedures, and patient protocols. Comply with all current government regulations and professional standards respecting patient care.

Duties and responsibilities

1. Work patient AR on a daily basis, which includes but not limited to reaching out to patients to collect on open balances, updating expired credit card information, apply patient payments, work with collection agency when necessary
2. Maintain working relationship with referral sources and patients.
3. Review account to make sure all information is correct (address, insurance, MD, all contact numbers, emergency contact and CAQH/PECOS) and link appropriate insurance, verify insurance, and submit authorizations.
4. Answer multi-line phone system efficiently and direct the patient to the correct person and/or department they need.
5. Work authorization requests/claims and follow ups within 24 hours.
6. Assist with implementation of quality improvement program to meet company and accreditation standards.
7. Greet all customers with a positive attitude when providing updates on their prior authorization requests.
8. Greet customers, collect any deductible, process paperwork or any necessary information needed from the customer to help make their experience positive.
9. Complete AR on a weekly basis and address all issues needed to ensure proper payment.
10. Responsible for assisting other departments as needed in absence of other employees.
11. Maintain a clean, well-organized workspace.
12. Assist with filing claims to insurance entities by way of electronic submission, mailouts or web portal entry.
13. Maintain working knowledge of insurance guidelines and policies in accordance to equipment we provide.
14. Maintain >98% accuracy on all claims that are billed.

All other duties as assigned.