AR Specialist
Summary
Manages customer accounts by tracking balances, collecting payments, and resolving billing issues while ensuring accurate records and strong customer service.
Accounts Receivable Specialist
Position Summary
The Accounts Receivable Specialist is responsible for managing customer accounts by monitoring outstanding balances, collecting current and past-due payments, maintaining accurate records, and providing exceptional customer service. This role requires strong communication, organizational skills, and the ability to build positive relationships while ensuring timely payment of accounts.
Essential Responsibilities
- Monitor customer accounts and identify current and past-due balances.
- Contact customers by phone, email, or other communication methods to collect outstanding payments.
- Respond promptly and professionally to customer questions regarding account balances, invoices, and payment status.
- Verify and update customer account and contact information as needed.
- Process customer payments, including credit card transactions, accurately and securely.
- Maintain accurate accounts receivable records and supporting documentation.
- Work collaboratively with internal departments to resolve billing discrepancies and customer account issues.
- Protect confidential customer and company information in accordance with company policies.
- Maintain a safe, clean, and organized work environment by following company policies, procedures, and safety regulations.
- Perform other duties and special projects as assigned.