AR Trainer

Responsibilities:

• Conduct onboarding training for new hires on AR cash application processes, systems, and tools
• Deliver refresher and upskilling sessions to improve accuracy and timeliness of cash posting
• Facilitate training on end-to-end cash application processes including:
  • Lockbox processing
  • ACH/EFT and wire payments
  • Credit card posting
  • Refunds and chargebacks
  • NSF and reversal transactions
• Provide training on reconciliation of payments to bank statements prior to posting
• Train team members on identifying and resolving unapplied and misapplied cash
• Facilitate training on credits on account, payment transfers, and adjustments

Qualifications:

• College Graduate
• 2-3 years of relevant experience
• Must be willing to work night shift schedules (US hours) and during PH Holidays.
• Must be able to work at Alabang, Muntinlupa when work in the office resumes (temp WFH).