Arabic-speaking Back Office Gaming Support Spec

About the Role: We are seeking Arabic-speaking Back Office Gaming Support Specialists for an on-site team in Sofia, Bulgaria. In this non-voice role, you will assist players across Arabic-speaking markets via email and chat, handling account, billing, and technical inquiries.

Core Responsibilities:

• Manage non-voice customer support channels (email and live chat) for gaming users.
• Resolve player questions regarding account management, in-game transactions, technical issues, and subscriptions.
• Accurately track and log all tickets and case details in internal CRM systems.
• Follow project guidelines to ensure rapid and accurate resolution times.

Requirements & Qualifications:

• Work Authorization & Location: Must already reside in Bulgaria with valid EU citizenship or valid Bulgarian work permit (Relocation support is not provided for this role).
• Languages: Native or C1 proficiency in Arabic; B2 proficiency in English.
• Skills: Strong written communication in Arabic, good PC literacy, and multitasking ability across chat platforms.
• Soft Skills: Passion for gaming, patience, and attention to detail.

Working Conditions & Offer:

• Work Model: On-site in Sofia, Bulgaria.
• Schedule: Full-time (Email & Chat channels).
• Benefits: Structured onboarding and product training, stable working environment, and project-based growth opportunities.