Archer Production Support Specialist - Windows, IIS, SQL, Ansible, Dynatrace
Archer Production Support Specialist - Windows, IIS, SQL, Ansible, Dynatrace Toronto, ON - Hybrid (4 Days WFO) Role Descriptions: Position Summary We are seeking an experienced Archer Production Support Specialist to provide comprehensive technical support for our Archer application in a production environment. This role combines hands-on application expertise with infrastructure management to ensure optimal system performance and rapid issue resolution. Key Responsibilities Application Support: • Monitor and maintain Archer application health; troubleshoot and resolve production issues with minimal downtime Deployment Management: • Execute production deployments during off-business hours; coordinate with development teams on release schedules Infrastructure Management: • Support Windows Server environments and manage IIS configurations to ensure system stability Database Administration: • Optimize and maintain SQL databases; perform routine maintenance and performance tuning Incident & Change Management: • Follow ITIL best practices for incident response and change control; manage service tickets through resolution Monitoring & Alerting: • Utilize Dynatrace, Slack, Watchdog, and Stone Branch tools to proactively identify and respond to issues Automation: • Develop and maintain automation scripts using Shell scripting and Python to streamline operational tasks Documentation: • Maintain confluence documentation for procedures, runbooks, and system configurations Required Qualifications • Proven experience in production application support • Strong Archer application knowledge (development, deployment, and issue resolution) • Windows Server and IIS administration experience • SQL database knowledge and experience • Familiarity with monitoring tools (Dynatrace, Slack, Watchdog, Stone Branch) • Scripting experience (Shell and Python) • Working knowledge of ITIL processes (Incident and Change Management) • Experience with Ansible, Helios, and Confluence tools Work Schedule & Availability • Office-based: 4 days per week on-site • On-call Support: Available for production deployments and urgent issues outside standard business hours |