Cognizant

Discussion

Architect

Open 20d


Job summary

Architect role focused on designing and optimizing ServiceNow ITSM solutions for a global enterprise environment requiring ten to twelve years of experience in complex platform implementations and integrations with accountability for high quality delivery in a hybrid day shift work model without mandatory business travel.


Responsibilities

  • Design ServiceNow ITSM architectures that align with enterprise standards and produce scalable resilient and maintainable solutions that support long term platform growth and stability.
  • Define ServiceNow ITSM implementation roadmaps that prioritize value driven features and ensure predictable delivery aligned to stakeholder expectations and organization wide transformation goals.
  • Collaborate closely with product owners process owners and business partners to translate service management requirements into clear ServiceNow ITSM designs that drive measurable operational improvement.
  • Guide development teams in applying ServiceNow configuration patterns and best practices so that delivered ITSM modules remain consistent reliable and simple to maintain across environments.
  • Review technical designs and solution documents to ensure that ServiceNow ITSM implementations follow security guidelines performance baselines and reuse oriented component design.
  • Coordinate with integration specialists to define ServiceNow data and process integrations that ensure accurate information flow while protecting data quality and reducing manual effort.
  • Oversee environment strategies for ServiceNow ITSM including instance usage configuration migration and regression validation to support safe and repeatable releases in a hybrid work model.
  • Establish monitoring practices for ServiceNow ITSM performance availability and error handling so that incidents can be proactively detected investigated and resolved before business impact occurs.
  • Create and maintain platform standards reference models and reusable configuration patterns that accelerate future ServiceNow ITSM enhancements and reduce delivery risk.
  • Engage with operations and support teams to define runbooks and support procedures that enable efficient day to day platform operations and continuous service improvement.
  • Document architectural decisions design rationales and configuration guidelines in a structured repository so that future teams gain clear insight into platform behavior and constraints.
  • Mentor junior practitioners by sharing ServiceNow ITSM architectural techniques patterns and review feedback that strengthen overall team capability and solution quality.
  • Align ServiceNow ITSM solutions with organizational purpose by enabling more reliable incident change and request processes that improve employee experience and indirectly strengthen services delivered to society.

    • Qualifications

  • Require ten to twelve years of overall experience in enterprise information technology with significant focus on architecting and implementing large scale service management platforms.
  • Require extensive hands on experience designing configuring and optimizing ServiceNow ITSM modules including incident problem change request and knowledge management in complex environments.
  • Require strong exposure to hybrid work delivery models with proven ability to collaborate effectively using digital tools and to coordinate across distributed business and technical stakeholders.
  • Require practical experience with ServiceNow scripting workflows and configuration management to the extent needed to review solutions and guide teams toward maintainable implementation choices.
  • Require familiarity with IT service management frameworks such as ITIL and the ability to interpret process requirements into practical ServiceNow configurations that enhance operational efficiency.
  • Prefer experience integrating ServiceNow with enterprise tools for monitoring identity management and asset management using commonly adopted integration techniques focused on reliability and security.
  • Prefer background in performance tuning and capacity planning for ServiceNow instances including design choices that manage data growth maintain response time and uphold user satisfaction.
  • Prefer prior involvement in migration or upgrade projects where legacy service management solutions were transitioned into standardized ServiceNow ITSM architectures with minimal disruption.
  • Prefer strong communication and documentation skills that support clear explanation of architectural options tradeoffs and impacts to both business partners and technical contributors.


    • Certifications Required

    ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist IT Service Management

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