Architect - Discovery/SACM
Posted Updated
Discovery/SACM Architect
Charlotte, NC
We are hiring a Discovery/SACM Architect to lead solution design and provide technical recommendations for enterprise ServiceNow implementations in the SACM and Discovery space. This role demands deep expertise in ServiceNow Discovery—especially cloud discovery—and a strong understanding of CSDM/CMDB frameworks.
The ideal candidate will drive pattern development, troubleshoot discovery issues, and ensure accurate asset and configuration data across hybrid environments. You’ll collaborate with cross-functional teams to deliver scalable, compliant solutions and support incident resolution and platform optimization.
Responsibilities:
- Design and implement SACM and Discovery solutions aligned with business requirements
- Provide technical recommendations for ServiceNow architecture and integrations
- Lead ServiceNow Discovery Pattern Development and customization
- Research and resolve issues with discovery patterns and incidents
- Maintain CMDB health and enforce CSDM standards across modules
- Support cloud discovery across GCP, Azure, and hybrid environments
- Collaborate with infrastructure and application teams to ensure complete asset visibility
- Develop and maintain technical documentation, runbooks, and support materials
- Apply OS-level expertise (Windows/Linux) to enhance discovery accuracy
- Use Regular Expressions to refine pattern logic and data parsing
Requirements
- Proven experience in ServiceNow Discovery and SACM implementations
- Strong understanding of CSDM and CMDB architecture
- Hands-on experience with cloud discovery (GCP, Azure, AWS preferred)
- Proficiency in ServiceNow Discovery Pattern Development
- Solid background in Windows and Linux operating systems
- Experience troubleshooting discovery issues and working incident queues
- Familiarity with Regular Expressions and data normalization techniques
- Active ServiceNow CSA and CAD certifications
- Excellent problem-solving and communication skills
- Ability to work onsite and collaborate with enterprise stakeholders
Key Skills
- ServiceNow Discovery,
- SACM,
- CMDB,
- CSDM,
- Cloud Discovery,
- Discovery Pattern Development,
- Windows/Linux OS,
- Regular Expressions,
- GCP,
- Azure,
- AWS,
- Incident Management,
- Technical Documentation,
- CSA Certification,
- CAD Certification