Architect - Enterprise Application - Salesforce P

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description

Inviting applications for the role of Senior Principal Consultant, SFDC-Scrum Master

A Salesforce Scrum Master typically plays a crucial role in facilitating Agile processes within a Salesforce development team. Their responsibilities often include:

Responsibilities

• Facilitate Scrum events, including daily stand-ups, sprint planning, backlog grooming, and sprint retrospectives, ensuring efficient and effective collaboration among team members.
• Collaborate with product owners, business stakeholders, and technical teams to define project goals, requirements, and priorities, while keeping a strong focus on delivering value to our customers and the institution.
• Identify and address any impediments or roadblocks that hinder the team's progress, working closely with stakeholders to remove barriers and ensure a smooth development process.
• Foster a culture of continuous improvement by facilitating retrospectives, capturing feedback, and implementing actionable changes to enhance team performance and product quality.
• Utilize your strong communication skills to ensure clear and transparent communication within the team and with stakeholders at all levels of the organization.
• Monitor and report on project progress, identifying potential risks early and proactively implementing mitigation strategies.

Qualifications we seek in you!

Minimum Qualifications/ Skills

• Graduation from any stream, must have sound knowledge of Agile.
• Salesforce Knowledge: Deep understanding of Salesforce platforms, Service Cloud, and Sales Cloud
• Candidate must be hands on in leading daily scrum calls, review calls, sprint planning etc.
• Scrum Certification is a Must (CSM, PSM)
• Must be familiar with IT operations and have a good knowledge of Technology Services as a whole.

Preferred Qualifications/ Skills

• Working experience as Scrum Master.
• Expertise in Jira like tools. Azure Board is a MUST
• Knowledge of Salesforce and OMS is the plus
• Microsoft applications: Excel, Outlook, Project, Access, Teams and Word.
• Excellent working knowledge of various project management tools and life cycle methodologies. Act as a knowledge leader and Agile advocate, guiding and coaching our development teams, product owners, and stakeholders in Agile methodologies, particularly Scrum.
• our development teams, product owners, and stakeholders in Agile methodologies, particularly Scrum.

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

MuleSoft Certified Developer - Level 1 - TrailheadTrailhead

Required Skills

Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Risk Management, Storytelling

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Enterprise Application Salesforce P

Remote Type -

Hybrid

Work Shift -

Any (India)

Why join Genpact?
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.