Architect - United States

About Persistent

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 23 sequential quarters of growth with $422.5M in Q3 FY26 revenue, up 4.0% Q-o-Q and 17.3% Y-o-Y growth. Our 26,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We won the 2025 ISG Star of Excellence™ Award for AI and Data Excellence and were named a Leader in the Everest Group Talent Readiness for Next-generation Data, Analytics and AI Services PE® Assessment 2025.

Location: New Jersey, United States

Years of Experience: 12 to 15 Years

About Position

We are seeking an experienced Amazon Connect Developer to join our team. The ideal candidate will have a strong background in developing and configuring Amazon Connect solutions, including building contact flows, integrating Lex bots, and setting up AI-driven functionalities. You will work closely with the ProServe Senior Connect Lead to deliver high-quality solutions that enhance customer engagement and operational efficiency.

What You'll Do

• Design and build contact flows in Amazon Connect to optimize customer interactions.
• Configure and integrate Lex bots with Nova Sonic to enhance automated customer service capabilities.
• Set up Amazon Q in Connect AI agent to improve response accuracy and efficiency.
• Develop and maintain a web crawler knowledge base to support customer inquiries.
• Implement queue routing strategies to ensure effective call distribution.
• Utilize Contact Lens for Amazon Connect to analyze customer interactions and derive actionable insights.
• Collaborate with cross-functional teams to gather requirements and deliver solutions that meet business needs.
• Provide technical support and troubleshooting for Amazon Connect implementations.
• Stay updated with the latest Amazon Connect features and best practices to continuously improve our solutions.

Mandatory Skills

• Proven experience with Amazon Connect, including building contact flows and configuring integrations.
• Strong knowledge of Lex bot configuration and integration.
• Experience with AI technologies, particularly Amazon Q and Contact Lens.
• Ability to develop and maintain knowledge bases and web crawlers.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.

Preferred Skills

• Experience with other AWS services related to contact center solutions.
• Familiarity with programming languages such as Python or JavaScript.
• Knowledge of customer experience best practices and metrics.
• Experience in a consulting or client-facing role.

Expertise You'll Bring

The successful candidate will bring a wealth of experience in Amazon Connect development, a deep understanding of customer engagement technologies, and a passion for delivering exceptional solutions. You will be a key player in driving our initiatives forward and ensuring that our contact center solutions are at the forefront of technology and customer satisfaction.

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let's unleash your full potential at Persistent - persistent.com/careers

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."