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DH Pace

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Area Administrative Operations Manager

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Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

Join one of the most respected names in the building access solutions industry - Overhead Door Company of Atlanta™, a DH Pace Company, Inc. During times of economic uncertainty, being employed by a company that sells, installs, and services products deemed as necessities in all buildings and homes (i.e., doors, frames, hardware, and commercial security systems) offers great peace of mind. 100 years in business with continued growth plans!

The Area Administrative Operations Manager works collaboratively with Sales and Operations Management teams to ensure all back-office operations and administrative personnel deliver excellence in administrative processes while continuously leading training initiatives for developing high-performing administrative teams across multiple offices in the SE Area.

POSITION OVERVIEW

Additionally, the Area Administrative Operations Manager works directly with and alongside Regional/District Administration Managers, Area Administration Business Specialists, and other Administrative Managers, and their teams of administrative associates. Ensures multiple aspects of sales and service operations support are well understood and supported by the administration team. The position requires a collaborative, hands-on leader to manage daily functions while driving process improvement and team development across many offices.

PRIMARY RESPONSIBILITIES

  • Oversee, manage and continually evaluate back-office administration functions, workflow, and productivity, which include, but are not limited to: Customer Service, Sales Order Entry, Contracts, Billing and Invoicing
  • Supervise and mentor direct reports, providing guidance to ensure accuracy, timeliness, and high-quality support and consistently provide constructive feedback
  • Proactively identify areas in the business for improvement utilizing audit results and our data-driven administrative/operational reports
  • Collaborate and directly support Mid and Senior level Administration as well as Operational leadership to align administration, sales, and operational processes and outcomes with company goals, reporting requirements, and standards
  • Train and develop team members to foster growth, consistency, and efficiency
  • Ensure compliance with company policies and internal controls
  • Lead team meetings, support and participate in recruiting, interviewing, hiring and onboarding all levels of administrative and customer service personnel to include evaluating new hires during training phase and setting clear expectations for performance
  • Promote and participate in activities supporting team building, health and wellness, volunteering in our community, and manage annual dinner event processes to control costs and success
  • Travel 25% - 40% to SE Area Offices, which currently include:
    • Southern Region [Atlanta, GA, Dalton, GA, Nashville, TN, and Huntsville, AL] and Florida [Jacksonville, Port St. Lucie, Tampa, Orlando, Apopka]
  • Knowledge of ERP systems as well as some degree of familiarity with AI

QUALIFICATIONS:

  • Business degree preferred with minimum five (5) years of Administrative Management / Administration Operations Management / Multi-Branch Administration Management coupled with a minimum of five (5) years of administrative office experience with direct experience and knowledge of: Managing Administrative Staff and Managers, Reporting, C/S, Sales Order Entry, Contracts, billing, invoicing, and auditing. Minimum requirement is a High School Diploma or equivalent coupled with a minimum of ten (10) years of management experience.
  • Must be willing to travel 25% - 40% to SE Area Offices; onsite visits at least quarterly to larger offices and twice/year to smaller offices with more frequent visits to underperforming offices and when business necessitates such as for onboarding following acquisitions and to assist with implementations.
  • Successful completion of references, employment verifications, background check, and drug screen required in advance of hire. Must have a good driving record.
  • Technical proficiency: Microsoft Office Suite is a must to include proficiency with Excel; ERP and CRM system experience is also very important, as is experience with BI Reports and Dashboard and knowledge of ERP systems as well as some degree of familiarity with AI.
  • Successful candidate will have excellent communication and customer relation skills, high sense of urgency with exceptional problem-solving skills and a keen sense for details.

OFFICE LOCATION / FULL-TIME ONSITE POSITION: 5105 Avalon Ridge Pkwy, Peachtree Corners, Georgia 30071

#LI-SW1

#PaceID1

What We Offer

  • Comprehensive medical, dental, and vision coverage — available your first full month
  • Generous paid time off plus paid holidays and floating holidays
  • Company-paid life insurance, short-term disability, and long-term disability
  • 401(k) with employer match
  • Health Savings Account (HSA) and Flexible Spending Account (FSA) options
  • Voluntary benefits including supplemental life and critical illness coverage
  • Employee discounts for you and your immediate family
  • Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.

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What this application asks

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First Name, Last Name, Email, Phone, Resume/CV, Cover Letter

  • Preferred First Name optional
  • Address:
  • LinkedIn Profile optional
  • How did you hear about this opportunity? choose one
  • If you were referred, by who? If you were not referred, enter N/A.
  • If you were referred, please identify how you know your referral source. If you were not referred, select not applicable. choose one
  • Are you 18 years of age or older? You must be at least 18 years of age or older to work for this employer. choose one
  • Are you legally eligible for employment in the US? choose one
  • Do you now, or will you in the future, require immigration sponsorship for work authorization (e.g., H-1B)? choose one
  • Do you have at least a High School Diploma or equivalent (i.e. GED)? choose one
  • Identify the highest level of education you have completed beyond a High School Diploma or equivalent, if applicable: choose one
  • Have you ever been employed with DH Pace before? choose one
  • If yes, provide dates of employment, location, manager, and role. If no, enter N/A
  • Current/Most recent Employer:
  • Start date of current/most recent employer:
  • End Date of current/most recent employer: If applicable. If currently employed, enter N/A
  • Your Job Title:
  • What are/were your job responsibilities? written answer
  • Were you discharged or asked to resign? choose one
  • If currently employed, reason for seeking new opportunity? If no longer employed, what was your reason for leaving?
  • Second most recent employer:
  • Start date of second most recent employer:
  • End date of second most recent employer:
  • Job title at second most recent employer:
  • Were you discharged or asked to resign from your second most recent employer? choose one
  • What was your reason for leaving your second most recent employer?
  • Have you directly managed Managers and/or Supervisors who have had teams of individual contributors reporting to them? choose one
  • If you have directly managed Managers and/or Supervisors who have had teams of individual contributors reporting to them, how many managers and/or supervisors directly reported to you, and on average, how many individual contributors reported to each of your respective direct reports? written answer
  • What level of technical proficiency do you have with MS Excel? choose any
  • Have you used an ERP and/or CRM system? choose one
  • If you have worked in an ERP and/or CRM system, what specific tasks were you responsible for performing in which system and/or systems? written answer
  • What experience do you have using BI Reports and/or Dashboards? written answer
  • How have you used AI in your current or prior positions? written answer
  • What are your compensation expectations for this role?
  • Would you like to opt in to text messaging? choose one
  • I certify that the facts in this application are true and complete to the best of my knowledge and understand that if employed, falsified statements on this application shall be grounds for dismissal. I understand that just as I am free to resign at any time, the Employer reserves the right to terminate my employment at any time, with or without cause and without prior notice. I understand that no representative of the Employer has the authority to make any assurances to the contrary. Applicant's Electronic Signature:

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