Area Air Logistics Healthcare Operational Care Manager
It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
At Kuehne+Nagel, we're passionate about delivering life-saving healthcare products across the globe. We are looking for an experienced Air Logistics Healthcare Operational Care Manager to lead our Operational Care Center (OCC), drive operational excellence, and ensure world-class service delivery for our healthcare customers.
This is an exciting opportunity for a logistics leader who combines operational expertise, commercial awareness, customer focus, and a passion for developing high-performing teams.
How you create impact
- Lead, coach, and develop a high-performing Operational Care team.
- Ensure consistent, high-quality service delivery for healthcare customers.
- Monitor operational performance and implement continuous improvements.
- Drive cost optimization while maintaining service excellence.
- Partner with internal stakeholders to support business growth and customer satisfaction.
- Manage carrier and supplier relationships to ensure operational efficiency.
- Promote the effective use of technology, systems, and best practices.
- Ensure compliance with healthcare, regulatory, and company standards.
- Support quality management initiatives, including investigations and corrective actions.
- Foster collaboration across customer care, warehouse, customs, gateway, and support teams.
What we would like you to bring
- 5+ years of experience in Air Logistics and Freight Forwarding.
- Previous leadership experience managing and developing teams.
- Experience in Pharmaceutical and Healthcare Logistics preferred.
- Strong knowledge of air freight operations, freight forwarding, and import/export regulations.
- Understanding of healthcare compliance requirements and GxP standards.
- Experience managing carrier and supplier relationships.
- Strong communication, problem-solving, and decision-making skills.
- Commercial mindset with a focus on customer satisfaction and operational efficiency.
- Ability to thrive in a fast-paced, changing environment.
- Strong organizational skills and attention to detail.
- Proficiency in English and the local language.
- Degree in Logistics, Supply Chain, Business, or a related field preferred.
What's in it for you
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-SB1
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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