Area AV Manager
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Description
BASIC PURPOSE: Manage Audio Visual Banquet service operations to achieve customer satisfaction, quality service and compliance with corporate/franchiser policies and procedures while meeting/exceeding financial goals.
ORGANIZATIONAL SCOPE: Position is responsible for long and short term planning and day-to-day operations of the AV Banquet section for all Cleveland hotels. Recommends policy and procedural changes. Implements and monitors the section’s budget and manages expenses within approved budget constraints.
ESSENTIAL FUNCTIONS:
- Analyze Banquet Event Orders, communicate effectively with customers, managers and associates to ensure that all room set-ups, AV equipment, supplies, staffing meet/exceed customer’s expectations. (25%)
- Review all schedules, equipment, supplies and organize work flow to ensure a quality event to customers on a daily basis. (25%)
- Monitor and control Banquet budget (i.e., labor costs, beverage costs, supplies and equipment) and coordinate with event budgets to maximize revenue and minimize expenses while providing quality guest service. (15%)
- Implement company programs (TTH/Franchiser) and resolve daily, operational problems through consistent monitoring of AV Banquet operations to ensure compliance with safety and security regulations, LSOPs and SOPs and to ensure an optimal level of service, quality and hospitality. (20%)
- Supervise Human Resources in the AV Banquet area to retain and motivate associates; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, recommend discipline and termination as appropriate.
NON-ESSENTIAL FUNCTIONS:
- Participate in all special projects, task forces and committees as requested. (5%)
- Other duties as assigned.