Area Business Manager - Retail - East

Sales: Sales planning: Business plan formulation

- 1. Provide inputs to the RBM to consolidate the potential sales in the region and develop the annual business targets for the respective regions.

- 2. Develop and approve the annual business targets of the franchise partners.

- 3. Develop and seek approval on the manpower optimization strategies for the retail function.

Sales: Evaluation and control: Conducting business performance reviews

- 1. Monitor the financial performance of company owned and franchised stores against targets periodically.

- 2. Develop and implement reporting and review mechanisms to track operational performance and ensure course correction and corrective action, as appropriate.

Sales: Network Expansion

- 1. Study market potential, benchmark the competition in different cities and create plans for expansion and present the same to seek approval from the RBM.

- 2. Identify and conduct feasibility study on potential properties in the identified cities with the help of BD team.

- 3. Identify and conduct feasibility study on potential franchisee partners in the identified markets.

- 4. Create the ROI projections for the new upcoming stores and seek approval from the RBM.

- 5. Create and propose the annual budgetary requirements for new store profitability.

Sales: Retail marketing

- 1. Create and seek approvals on annual marketing plans, BTL activities and budgets for regions/ stores.

- 2. Design and develop activity for the retail initiatives in stores and marketing support in terms of VM updation, gift with purchase introduction and promotions etc. with expected ROI calculations.

- 3. Create the annual overhead expenses in the region which include VM fixtures, travel expenses etc.

Sales: Franchisee Management

- 1. Maintain a constant business relationship with the franchisee and act as SPOC to resolve operational issues and to maintain store ROI.

Sales: Retail Operations: Store Management

- 1. Ensure smooth operations in the store in coordination with all the relevant stakeholders like the store managers, admin, IRSG, Regional VM etc.

- 2. Coordinate with internal Titan teams (IRSG, HR, Legal etc.) to operationalize a new store within the agreed timelines.

Sales: Retail Operations: Scheme management

- 1. Design, develop, suggest and seek approvals on region specific schemes for potential seasonal improvement in sales.

- 2. Design, develop and roll-out regional schemes during an active national scheme within the defined budgets after due approvals.

Sales: Retail Operations: Feedback management

- 1. Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings.

Sales: Retail operations: Incentive management

- 1. Ensure roll out, compliance and payments of the incentive schemes to the entire regional staff.

Sales: Retail operations: Training and development

- 1. Ensure new product introduction training to relevant stakeholders in coordination with the HR team.

- 2. Conduct training need analysis in the stores and nominate staff to undergo re-training when required.

Sales: Retail operations: Recruitment and Selection

- 1. Provide manpower numbers to the HR teams for the new stores opened with due approvals from the RBM.

- 2. Conduct interviews to support selection of company staff and critical positions of franchisee staff in the region with coordination from the HR teams.

Retail operations: Field sales operations management: Customer complaint resolution

- 1. Manage the critical customer complaints and ensure quick resolution by engaging the relevant teams.

- 2. Suggest and seek approval from RBM in implementing new methods for quick service turnaround time.

People and Talent Management

- 1. Drive a culture of diversity, performance and transparency in the region and ensure the employees in the region are engaged.

- 2. Mentor and develop staff using a supportive and collaborative approach.

- 3. Ensure talent pipeline is created by succession planning for the critical positions in the region.

- 4. Set Objectives for Reportees aligned to the organizational /functional.

- 5. Liaise with HR on vacant positions.

- 6. Conduct recruitment interviews for key positions in the region; Monitor the implementation of the Sales Training Program for the region.