Area Director of Sales
Job Title: Area Director of Sales
Division: SRMM
Community: Corporate Team
Department: Sales
Reports To: SVP of Sales
FLSA Status: Exempt
Summary: Responsible for demonstrating and promoting SRIM's core value of the Golden Rule by treating others, including residents, families, and associates, in the same way we would like to be treated by performing the following duties. Responsible for providing temporary sales support to communities in transition.
This role partners with the SVP of Sales and DDOS teams to achieve the strategic goal of growing occupancy within the community they are assigned to. Also, through this mission, they will be empowered to assist in discovering the areas within the community that are hindering the growth of sales and occupancy and creating a culture in line with the SRI Management way.
The desire is that this position speaks clearly, openly and directly with SVP of Sales and DDOS team to find solutions quickly and efficiently.
It is imperative that this position deeply embodies the SRI Management culture and delivers on that every day.
This position may also be assigned to overseeing and managing many databases as needed within the company.
Duties and Responsibilities include the following. Other duties may be assigned.
- Responsible for and accountable for the organization, including planning and development of all functions and programs of the sales department with minimal supervision and guidance from the executive director.*
- Meets specific expectations for each temporary assignment provided upon placement.
- Prepares and implements the quality action plan with approval from the SVP of Sales.*
- Conducts tours in the community.*
- Achieves weekly/monthly occupancy goals set to the community assigned.
- Initiates, accepts, answers and responds to sales calls.*
- Responds to prospect inquiries including e-mails, Facebook questions, and website.*
- Demonstrates a positive attitude about work issues, policies, and procedures.*
- Applies concepts of excellence in customer service and always conducts duties in a positive and friendly manner.*
- Demonstrates excellent decision-making skills and can understand the impact of those decisions.*
- Ensures communications are clear, accurate, and timely.*
- Sets and manages priorities.*
- Monitors expenditures weekly to ensure compliance with department budgeted monthly amounts.*
- Demonstrates good interpersonal/communication skills with all employees and visitors who work at or visit the community, and is always polite, courteous, and respectful.
- Plans and hosts special sales events at the community or other venues promoting your community.*
- Maintains an up-to-date inquiry/lead database.*
- Reviews/updates the quarterly action plan on a quarterly basis to meet changing needs of community.*
- Achieves all occupancy goals as established by executive director.*
- Visits each area of the community on a daily basis to ensure areas are clean, safe, and project the appropriate atmosphere/image for residents, family members, and visitors, and reports findings to the executive director.*
- Responsible for all closings, processes appropriate move-in paperwork, and notifies and disperses such paperwork to appropriate departments.*
- Ensures that only approved designs are used in advertisements and marketing collaterals.*
- Responds promptly and courteously to resident’s requests for assistance by directing them to the appropriate department head.*
- Knows, understands, and follows established policy and procedures in emergency situations.*
- Acts as essential personnel, especially during emergencies.*
- Wears clean and appropriate dress per established policy always.
- Understands and complies with HIPAA regulations.*
- Practices good body mechanics and safe working habits always.*
- Takes the initiative in work, seeks out additional information, and offers solutions/suggestions.
- Performs all other reasonable duties as assigned or as requested.
- Takes on special projects or assignments outside of regular duties willingly.