Incumbent will lead the daily operations of our Plastic Surgery and Med Spa clinic. This role requires a professional who is well-versed in both clinical and administrative aspects of aesthetic medicine, with a strong focus on patient satisfaction, staff leadership, compliance, and business growth.

Role and Responsibilities

• Oversee daily clinic operations, ensuring smooth workflow and adherence to protocols, policies, and procedures.
  
• Supervise clinic staff including aestheticians, nurses, and patient experience coordinators.
  
• Lead all aspects of the employee life cycle, including hiring, training, scheduling, and evaluating team members, while fostering a positive, engaging, and high-performing work environment.
  
• Lead regular team meetings, provide performance feedback, and support ongoing development and motivation.
  
• Ensure compliance with all health, safety, privacy, and licensing regulations (e.g., HIPAA, OSHA).
  
• Monitor and manage inventory in coordination with the Inventory team, including medical supplies and retail products.
  
• Monitor and enhance patient satisfaction through streamlined appointment scheduling, concierge-level service, and effective communication.
  
• Maintain a welcoming, luxurious environment consistent with the clinic’s brand.
  
• Address and resolve patient concerns professionally and promptly.
  
• Oversee all patient communications and collaborate across departments on consultations, follow-ups, and care instructions.
  
• Track key performance indicators (KPIs) including bookings, patient retention, and staff productivity.
  
• Partner with marketing and leadership teams on business development efforts, events, and promotional campaigns.
  
• Analyze clinic performance and identify opportunities for operational and/or financial growth.
  
• Maintain accurate records for audits and inspections, and stay current on regulatory changes and industry standards.