Area Manager (64486)

Employment Type: Full-time

FLSA: Exempt

Pay Range: $63,000 - $75,000

POSITION SUMMARY

The Janitorial Area Manager is responsible for overseeing the quality, safety, and operational execution of cleaning services within an assigned region. This role ensures work is performed in line with company standards, customer expectations, and contract requirements through regular inspections, coaching, and communication with customers, service providers, and internal leadership.

KEY RESPONSIBILITIES

While the following list encompasses the primary duties and responsibilities of the role, the incumbent is also expected to perform other duties as assigned.

Customer & Client Relationship Management

• Develop and maintain a monthly visit schedule for assigned locations, ensuring customer satisfaction through regular and proactive communication with store managers.
• Coordinate and supervise wet work with Store Managers and service partners, ensuring customer sign-off within required timelines.
• Report key issues to the Account Director or Assistant Account Director promptly.

Quality Assurance & Compliance

• Conduct weekly Quality Assurance inspections of assigned stores based on account size.
• Provide inspection reports to subcontractors and clients using Salesforce Field Service.
• Monitor IVR reports and address field issues across multiple locations.
• Submit daily and weekly reports on visits, inspections, and completed tasks.
• Identify service deficiencies, communicate corrective actions, and ensure timely resolution in accordance with company standards.

Team Leadership & Workforce Management

• Provide direction to cleaning crews and follow up to ensure tasks are completed effectively.
• Monitor crew performance and foster communication with service partners or direct reports during day and overnight shifts.
• Develop backup staffing plans for call-offs and collaborate with HR and the Account Director on performance issues.
• Step in as a cleaner when operationally necessary.

Safety Duties and Responsibilities

• Conduct routine safety observations, workplace inspections, and hazard assessments to identify unsafe conditions and ensure corrective actions are completed in a timely manner.
• Document incident, injury, near-miss, and property damage investigations, identifying root causes and implementing corrective measures to prevent recurrence.
• Promote a positive safety culture by coaching employees on safe work practices, regulatory compliance, and active participation in safety initiatives.
• Ensure all safety observations, inspections, corrective actions, training records, and incident reports are accurately documented in the company Safety Management System.
• Partner with Operations and Safety leadership to reduce workplace injuries, improve safety performance, and achieve company safety objectives.
• Monitor and support compliance with company safety policies, OSHA requirements, and applicable regulatory standards.

Operations & Equipment Management

• Oversee floor care and specialty cleaning projects to ensure work meets company and customer standards.
• Coordinate project execution, conduct inspections, and obtain customer sign-off when work is completed.
• Perform and document routine preventive maintenance on equipment (battery care, machine cleaning, fluid checks, pads/brushes/squeegees, etc.).
• Track equipment/assets, conduct audits, and report missing or damaged items.
• Monitor equipment condition and coordinate repairs or replacements as needed.
• Ensure consistent execution of standards and provide day-to-day operational support across locations.

Communication & Reporting

• Maintain ongoing communication with store managers, service partners, subcontractors, and leadership.
• Escalate operational concerns and provide timely updates to management.
• Perform additional duties assigned by the Account Director and Tec management.

KEY PERFORMANCE INDICATORS (KPI’S)

• Maintain a customer satisfaction level of 8 or higher within the assigned portfolio.
• Customer interactions (valid customer signature & satisfaction score on 50% of Quality Assurance Inspections)
• Site Visitations/QA Inspections per schedule (account specific)
• Timely Project sign-offs/close-out
• Safety compliance regarding incident reporting/management, team safety training, and overall endorsement of a “Safety First” culture.