Area Manager Aftersales BYD & Denza - Netherlands
About BYD
Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.
Key Responsibilities:
Drive and develop partners’ service preparation, execution and service performance assessment, ensure annual service target and the goal achievement, steering the partner’s continuous service level improvement.
Regional dealer regular visit, organize meeting, workshop and other activities with regional partners, review the business plan. Be responsible for the after-sales projects development, execution and assessment.
Secure the quality of our service network by timely training, tooling and other supportive materials.
Regional customer satisfaction follow up (NPS), assist partners to close customer complaint in time, Goodwill authorization and management.
Coordinate the spare parts deliveries in close cooperation with the Supply Chain team and steering parts service level improvement.
Support the regional after-market activities and service campaign implementation;
Skills, Qualifications, and Experience Required:
Willing to travel on a very frequent basis within the country/ region and abroad including potential trips to China, indication 25% of your time.
HBO+ (bachelor or master) working and thinking level, acquired by education or work experience.
5+ years of experience in a similar role in automotive/ E-mobility within importer or OEM.
Organized with communication skills and an understanding of differences between countries, cultures, regulations. Self-learning, the ability to discover and solve problems.
Excellent written and verbal communication skills in Dutch and English.
High-level attention to details, time management and accuracy.
Proficient Microsoft Office skills.
Must hold a valid driver license for EU
Location: Hoofddorp
Type of Employment: Full-time