AREA MANAGER – ALEX 3 AREA
1.Monitor the implementation of the assigned area operating plan in alignment with the overall branches strategy to achieve the budgeted targets and revenue growth within the set timelines and cascade the plan thoroughly to direct reports for efficient implementation.
2.Conduct frequent visits to branches within the assigned area and meet with Branch Managers to monitor the branch performance and ensure that the business plans and objectives are being complied to.
3.Ensure that all financial, acquisition and penetration targets of the area are fairly assigned to the branches staff based on their capabilities and experience to ensure that each branch goals are achieved.
4.Prepare relevant sales monitoring reports to measure and monitor sales performance of the area against the pre-set sales target.
Quality service & Customer Relations
5.Monitor the area’s staff execution to the service standards set by the bank, in terms of customer interactions, TAT adherence, branch ambiance, clean desk policy...etc. to ensure full customer satisfaction and promote customer loyalty.
6.Focus on attracting new to bank customers for different segments (Wealth, plus, Business Banking...etc) with quality portfolios and customer profiling requirements based on the bank’s strategy to achieve the required customer base mix.
7.Maintain high standard of customer service quality through resolving high net worth customers’ problems and complaints immediately and maintain strong relations with the prime customers to ensure providing superior service and customer satisfaction.
8.Monitor branches offloading initiatives within the designated area to ensure optimum implementation as per bank strategy while maintaining customers’ satisfaction
Budget
9.Contribute to the preparation of the Branches Network budget, and monitor the financial performance of the assigned Area’s activity versus the set budget to ensure alignment
10.Develop the area’s budget and monitor the financial performance of the branches versus the set budget to ensure alignment.
11.Monitor the achievement of the Area P&L targets through achieving the targeted product mix, customers’ penetration and efficiency in designated branches
Operations & Controls
12.Ensure proper completion and accuracy of the Area’s documentations to maintain the controls.
13.Rectify any Audit comments to mitigate any potential risk while ensuring the identification of the root cause to avoid future re-occurrence.
14.Authorize the processing of the secured assets facilities in addition to the payroll unsecured application through the branch as part of their privilege by reviewing, assessing, validating and liability any other required checks to all the relevant documents of all requests.
15.Declare full adherence of unsecured Payroll / secured facilities according to credit risk policy and procedure by ensuring reviewing and validating all the required documents such as\: Legal Negative List, Collection List and Fraud List, Original Scanned Documents, CBE Negative List and CBE Code List, loan purpose, Direct Debit and etc.
16.Ensure that all the authorized cases should be within the delegation authority matrix and the authorization must be post the documents review and customer’s data validation on CRM (Payroll unsecured / Secured facilities authorization must be within the approved delegation matrix in order to proceed with the line facility booking).
Strategy
17.Participate in the development of the Branches Network strategy in line with CIB and Group strategy to ensure vertical and horizontal integration with other interfacing initiatives and departments across the bank
People Management
18.Manage the effective achievement of the Area objectives by setting individual targets, developing and motivating staff, providing of formal and informal feedback and appraisal in order to maximize subordinate and department performance and exceeding productivity benchmark.
19.Allocate properly the experienced staff among available staff force to ensure smooth workflow.
Day-to-day management
20.Manage the day to day operations of assigned Area providing guidance, encouraging teamwork and facilitating related professional work processes in order to achieve high performance standards
21.Liaise with internal and external parties at the appropriate levels to ensure smooth flow of interactions
Compliance
22.Ensure compliance with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s legal position and mitigate potential risk.
Policies, Processes and Procedures
23.Participate in the development of the Branches Network policies, processes and procedures to ensure all relevant procedural/legislative requirements are fulfilled