Area Manager | Birmingham, AL
About 12 Oaks Parking
12 Oaks is a family-owned valet and parking management company that has grown from 100 to over 1,000 employees across multiple regions. We operate on a foundation of Connections and Competence - believing that how we treat people and how well we do our jobs are equally important.
Our culture is built on three pillars:
Our Opportunities - How we exceed expectations and develop our skills
Our Culture - The shared values that sustain relationships and reinforce excellence
The Role
We are seeking an experienced Area Manager to develop and lead valet teams in Birmingham. You will directly oversee and be responsible for account performance to achieve financial, guest satisfaction, and client satisfaction objectives. We provide first-class parking services and seek a friendly, outgoing individual with a desire to create a guest experience that exceeds all expectations. As the Area Manager, you will have oversight of the entire valet operation(s).
What You'll Do
- Oversee assigned valet operations, ensuring smooth and efficient performance
- Lead teams at multiple locations with a focus on operational excellence and outstanding customer service, fostering a productive, cooperative, and inclusive work environment
- Train team members on customer service, safety, and inclusion best practices
- Manage scheduling, overtime, tip reporting and timekeeping for associates
- Ensure revenue collection procedures are followed and that payroll and accounting reports are on time and accurate
- Budget and create quotes for private events, as well as follow up on accounts receivables
- Meet with potential clients for new business opportunities
- Conduct interviews and hire team members. Coach, counsel and process terminations when appropriate, and ensure accountability in meeting performance expectations
- Perform all duties in a timely and effective manner, following company policies and procedures to achieve operational objectives
- Build and maintain a courteous and professional working relationship with all customers, vendors, company subordinates, coworkers, supervisors, and managers
- Respond promptly to accidents, incidents, or safety concerns
- Address client and team member complaints and resolve problems
- Build and foster client relationships and attend necessary client meetings
- Perform other duties as assigned to support day-to-day operations
- Be on call and available for problem solving (24/7 operation)
Requirements
- 2+ years previous parking management experience required
- Candidate must have a valid driver's license
- Candidate must be at least 18 years of age
- Candidate must have a clean motor vehicle record
12 Oaks is an equal opportunity employer. 12 Oaks does not discriminate based on race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
All applicants must submit to and pass pre-employment testing to include background check and MVR (motor vehicle record) review.