Area Manager, Digital Reporting
PURPOSE OF THE POSITION
The Area Manager, Digital Reporting will be responsible for the performance of digital reporters within an assigned service area. S/he will support the delivery of service excellence by setting expectations for work product quality and in relation to Esquire’s digital reporter scorecard. The Area Manager will serve as a coach and trainer on digital reporting systems, technologies, and processes.
JOB DUTIES
- Participate in digital reporter selection process.
- Collaborate with stakeholders to ensure successful onboarding of new digital reporters by coordinating equipment shipment, establishing expectations and ways of working, and completing onboarding plans and 30-60-90-day reviews.
- Provide coaching and performance feedback to assigned digital reporters.
- Manage digital reporters licensure and certifications.
- Plan, organize, and conduct education for digital reporters on skills, policies, compliance, products, and services.
- Update NetSuite vendor profiles for assigned digital reporters.
- Build, maintain, and leverage strong relationships between the digital reporters and stakeholders, such as the local field office and transcription teams.
- Assist with resolving quality concerns about digital reporters’ work product.
- Monitor and approve assigned digital reporters’ time cards and expenses.
- Communicate with local field teams about reporter availability.
- Participate in the performance review process, including documenting poor performance and working with Human Resources to take appropriate disciplinary action when needed.
- Implement regular quality performance evaluations based on established performance expectations for record capture.
- Actively demonstrate company values.
- Perform other duties as assigned.