AREA MANAGER II - CFA

SUMMARY

Lead the field operations teams at multiple customer sites or large single sites. Responsible for hiring, developing, and leading a diverse team of site managers, adjustment technicians, safety managers and mechanical and electrical contractors. Coordinate with Japan (MML) and other MMUSA installation leaders to drive objectives related to installation. Create long term plans and schedules to properly support projects with highly trained personnel, qualified contractors, and required materials to exceed customer expectations. Deliver team performance that meets or exceeds the expectations of both customer and company in areas of safety, schedule, cost, and quality. Capable of managing a diverse organization located at various locations and preventing escalations from reaching senior leaders in most cases. Manage multiple projects at less demanding projects and usually reports to a Director of Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES includes the following. Other duties may be assigned.

OPERATIONAL LEADERSHIP

• Model safe behaviors and drives safety program at operational and organizational level.
• Support the quality process to deliver quality and QA/QC requirements and facilitate high quality handoff to customer and service team on site.
• Hire, train, and manage diverse teams of leaders, quality, technical and safety personnel.
• Manage customer relationships through project meetings, on-site and remote interactions, and leadership of project teams to enhance relationships and customer satisfaction.
• Capable of managing teams that manage project execution >$50 million in value and may manage multiple sites.
• Manage labor and contract budgets in excess of >$5 million in value at multiple sites and/or challenging customer locations and less than 200 employees/contractors.
• Proactively address problems and manage escalations to achieve customer satisfaction and address root cause issues.

TEAM DEVELOPMENT

• Coach and mentor site leadership personnel to deliver project objectives.
• Hire new talent and develop the next generation of site leaders and technical experts.
• Work with peers in safety, quality, continuous improvement, sales/account management and Japan (MML) to support efforts and initiatives.
• Create success through effective team building and organizational strategy efforts.
• Work with Procurement Department to develop contractor performance metrics and development processes.

ORGANIZATIONAL LEADERSHIP

• Assist Directors of Operations in executing strategic objectives and other long-range goals
• Create project level planning and coordinates resource needs with Directors of Operations.
• Work successfully with global operations leadership to align goals and implement plans.
• Drive efforts to deliver continuous improvement and drive efficient processes and practices.
• Work with MML to successfully complete projects
• Develop and implement critical KPI’s for each project to measure effectiveness.
• Manage project level budgets in cooperation with account manager and director of operations.
• Troubleshoot, analyze, document, and communicate findings and solutions, for problems with assigned systems to the component level and/or software.

MANAGEMENT RESPONSIBILITIES

Work with assigned personnel to provide recognized quality installation of North America CFA installations. Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; address complaints and resolve problems.