Area Manager|Operations|Hongs Operations Support|3

Key Responsibilities:

1. Business Performance & Revenue Growth
   • Deliver zonal revenue targets
   • Drive profitable store count growth and monitor EBIDTA performance.
   • Collaborate with marketing and supply chain to optimize product mix and pricing.
2. Operational Excellence
   • Ensure consistent execution of SOPs across stores.
   • Monitor and improve store-level KPIs including PSPD, attachment rates, and daypart performance.
3. Guest Experience
   • Drive NPS improvement initiatives to enhance guest delight.
   • Implement feedback mechanisms and corrective actions for service gaps.
4. Cross-Functional Collaboration
   • Work closely with Supply Chain, Marketing, and Training teams to deliver business goals.
   • Support training rollouts and succession planning initiatives for store teams.