Area Manager (Splash)
This position is no longer accepting applications(closed Aug 17, 2026).
The job holder will be responsible to Manage respective showrooms in their area so as to ensure maximum sales, maximum profitability, effective stock management to increase customer satisfaction and ensure continued business growth. Maintain the desired visual merchandising, retail operations, customer service, replenishment, recovery standards in his/her area in the store in all aspects. Coach the team and drive for continuous improvements.
1. Sales and Commercial Performance of the Area
Maximize sales and profitability of the area
Formulate and implement store strategies and procedures
Coach Store Managers to use commercial information effectively
Control costs within budgetary guidelines
Promote awareness of local trading patterns, the trading environment and competitor activity
Operational Standards and Management
Execute new store openings and re-fits.
Execute promotions are implemented according to guidelines and that local/seasonal promotional opportunities are identified and maximized.
Ensure maintenance and regular review of store operational and corporate standards leading to standardization of systems
Monitor inventory management systems within the area (stock availability, order management, back store management, stock consolidation and transfer)
Ensure on time stock count and effective stock management (right product is available at the right time in all stores)
Monitor staffing levels in stores within the area to ensure resources are effectively deployed
People Management
Support induction of new recruits through buddy system
Manage, develop and motivate staff to increase sales and improve efficiency
Ensure right mix of staffing across all showrooms
Train/Assist Store Managers in conducting staff welfare activities
Ensure that all new recruits understand their job and settle down well within the company
Assist Store Managers in grievance handling and disciplinary actions
Ensure skill development of showroom staffs through Job rotation and Learning & Development
Monitor and appraise the performance of showroom staffs in coordination with showroom managers and developing individual career plans.
Customer Focus
Implements a high standard of customer focus within the store in the area through effective coaching
Regularly assesses customer service standards within store
Ensure that customer satisfaction is maintained at the highest level in all stores
Assess mystery shopping feedback and prepare action plan for improvement
Create seamless customer service orientation among store employees by ensuring timely and efficient customer service.
Post Graduate