Area Operations Manager

Role Summary

The prospective role holder will be responsible for managing the activities and supervising the daily operations of branch operations manager (BOMs) in a particular cluster/area/region. The Area Operations Manager ensures that each branch manager is well-supervised to drive branch profitability, manage daily operations and escalations where necessary.

Key Accountabilities

• Ensure area operations are carried on in an appropriate, cost-effective, and efficient manner.
  
• Improve operational management systems, processes, and best practices.
  
• Ensures area processes remain legally compliant.
  
• Formulate and execute area operational objectives.
  
• Examine financial data and use them to improve profitability.
  
• Ensure all targets of the area/region are met.
  
• Perform quality controls and monitoring activities.
  
• Provide support on branch escalations where necessary
  
• Supervise and mentor staff in the assigned region/cluster
  
• Drive team engagement, development and motivation
  
• Proactively support Branch Managers in project management and execution e.g. Marketing initiatives
  
• Proactively track branch progress on assigned tasks and company-wide initiatives.
  

Requirements

• University Degree in Humanities Arts, Social Science or related field.
  
• Minimum of 7 years in Operations/Sales or Customer Service, preferably in Retail, Hospitality and Insurance sector.
  
• Experience in the Fitness Industry, Hospitality/Hotels, Exceptional Restaurants, Retails
  
• Ability to manage a cluster of branch facilities, in relation to the organization’s look and feel standard.
  

Skills & Competencies:

• Executive Presence - Poise, Professional Etiquette, Public Speaking, Confidence & Assertiveness.
  
• Financial Acumen: Ability to understand and interpret financial statements and ratios.
  
• Ownership Mindset – Owner/Operator Mentality.
  
• Excellent Customer Service
  
• Excellent leadership, interpersonal, persuasive and communication skills.
  
• Coaching Skills: Ability to grow and manage people.
  
• Good Microsoft Office Skills
  
• Excellent interpersonal skills: Ability to positively engage customers and implement directives/policies/processes as expected by management.
  
• Strong analytical and problem-solving skills. Ability to quickly escalate/resolve problems that may affect branch operations or create poor customer experience.
  
  

Benefits

• Competitive Salary
  
• Comprehensive Health Package
  
• 13th Month Allowance
  
• Leave Allowance