Area Operations Manager - Restaurant
- Responsible
for overall operational, financial and management with strong hospitality
experience to ensure the reputation of the company is maintained at the highest
level.
- Coordinating
work and schedules.
- To develop working
relationships with front and back of restaurant staff.
- Constantly seek customer
feedback and opportunities to develop high – quality service in the outlets.
- Making sure outlets have
sufficient staff by managing their rosters and leave effectively.
- Provide on-job coaching and
guidance to team members, managing their performance to ensure a smooth
operation.
- Arrange for timely and
detailed briefing sessions for downward communication of product/service
changes and for sharing of learning from service recovery actions of the recent
past.
- Establishes
restaurant business plan by surveying restaurant demand, conferring with people
in the community, identifying and evaluating competitors, preparing financial,
marketing and sales projections and estimates.
- Regularly review product quality and research new
vendors.
- Appraise
staff performance and provide feedback to improve productivity
- Estimate
future needs for goods, kitchen utensils and cleaning products
- Ensure
compliance with sanitation and safety regulations.
- Manage
restaurant’s good image and suggest ways to improve it.
- Control
operational costs and identify measures to cut waste.
- Create
detailed reports on weekly, monthly and annual revenues and expenses.
- Promote the
brand in the local community through word-of-mouth and restaurant events.
- Recommend
ways to reach a broader audience (e.g. discounts and social media)
- Overlook
and supervise opening and closing FIFO.
- Assign
tasks/responsibilities to Restaurant Manager and Supervisor and follow up on
completion.
- Liaise
with marketing team for brand level /delivery portal promotional activities to
drive sales revenue.
- Monitor outlet general
expenses and consumables. Make sure to keep below 2% of monthly sales.
- Handle Vendor Management
Requirements
- Proven work experience in Fine dine in
as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or
similar role
- Proven customer
service experience as a manager
- Extensive food
and beverage (F&B) knowledge, with ability to remember and recall
ingredients and dishes to inform customers and wait staff
- Familiarity with
restaurant management software, like Open Table and Peach Works
- Strong
leadership, motivational and people skills
- Acute financial
management skills
- BSc degree in Business Administration;
hospitality management or culinary schooling is a plus