Area Program Coordinator
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Summary
Coordinates program operations, quality improvement, family engagement, school and volunteer partnerships, and area-wide initiatives across Boys & Girls Clubs of Delaware locations, supporting Club Directors under the Area Director. Uses Microsoft Office and database systems to support program operations and reporting.
About Us
For over 90 years, Boys & Girls Clubs of Delaware has impacted thousands of lives across Delaware. We are the largest licensed provider of childcare in Delaware and the only statewide Boys & Girls Club in the nation.
Each and everyday girls and boys are left to find their own recreation and companionship. An increasing number of kids are at home with no adult care or supervision. Young people need to know they have a place in their community where they can go. Clubs provide a safe haven for youth, allow them to meet with friends and be a part of positive peer groups. Club programs teach life skills, conflict resolution and focus on the development of character. Clubs also provide members with positive role models and a nurturing environment that help improve decision-making skills.
For over 90 years, Boys & Girls Clubs of Delaware has impacted thousands of lives across Delaware. We are the largest licensed provider of childcare in Delaware and the only statewide Boys & Girls Club in the nation.
Each and everyday girls and boys are left to find their own recreation and companionship. An increasing number of kids are at home with no adult care or supervision. Young people need to know they have a place in their community where they can go. Clubs provide a safe haven for youth, allow them to meet with friends and be a part of positive peer groups. Club programs teach life skills, conflict resolution and focus on the development of character. Clubs also provide members with positive role models and a nurturing environment that help improve decision-making skills.
Position Summary
The Area Program Coordinator supports the Area Director by coordinating program operations, quality improvement, family engagement, school partnerships, volunteer engagement, and Area-wide initiatives across the Area. This position serves as a key partner to the Area Director by coordinating cross-club initiatives, supporting Club Directors, strengthening relationships with families and community partners, and promoting consistent, high-quality experiences for youth across the Area. This role leads key initiatives across the area, such as teen programming and experiences, under the direction of the Area Director as needed.
Essential Functions
- Serve as an extension of the Area Director by maintaining visibility across clubs, identifying emerging operational needs, and proactively coordinating solutions.
- Coordinate the implementation of Area-wide programs, organizational initiatives, and operational priorities across Area clubs.
- Promote consistency in program delivery, operational practices, and member experiences through regular club visits, coaching, and cross-club collaboration.
- Coordinate Area calendars, special events, program launches, school-based logistics, and other operational projects assigned by the Area Director.
- Monitor licensing, regulatory, and organizational compliance requirements and support Club Directors in timely follow-up and corrective action.
- In partnership with the Program Strategy & Implementation team, coordinate the Youth Program Quality Assessment (YPQA) process across the Area, including scheduling assessments, tracking results, and partnering with Club Directors to develop, implement, and monitor continuous quality improvement plans based on assessment findings, member feedback, and organizational priorities.
- Identify Area-wide trends and recommend professional development, operational improvements, and resources that strengthen program quality and youth outcomes.
- Lead Area-wide family engagement strategies that strengthen communication, participation, and member retention.
- Coordinate family communications, newsletters, social media, and community messaging that highlight programs, member successes, partnerships, and sponsorship recognition.
- Plan and support Area-wide family engagement events and community outreach opportunities.
- Coordinate Area-wide volunteer and internship partnerships, including recruitment, placement, onboarding, communication, recognition, and ongoing relationship management.
- Serve as the primary Area liaison for school and district partnerships, cultivating strong relationships with school administrators and district leaders to support long-term collaboration and partnership growth.
- Provide coaching, program planning, and implementation support to Club Directors to strengthen member engagement and overall program quality.
- Support onboarding of new Club Directors and coordinate opportunities for collaboration, professional learning, and information sharing.
- Serve as the Area liaison to the Program Strategy & Implementation team and other organizational departments to ensure successful implementation of organizational initiatives.
- Collaborate with the Club Services department in functional areas such as safety, compliance, professional development, and staff onboarding.
- Collaborate across departments to advance organizational priorities and support Area-wide projects as assigned.
- Other duties as assigned.
Qualifications and Educational Requirements
- Demonstrated knowledge of youth development principles and practices, program planning and implementation, program quality improvement, and community and family engagement.
- Four-year degree from an accredited college or university in human services, education, nonprofit management, or a related field preferred, or equivalent relevant experience.
- Minimum of three (3) years of experience in youth development, program coordination, administration, or operations, preferably within a Boys & Girls Club or other nonprofit or youth-serving organization.
- Demonstrated ability to coordinate multiple programs, projects, and priorities across multiple locations and work collaboratively with staff, families, schools, community partners, and organizational departments.
- Knowledge of licensing, regulatory, and organizational compliance requirements related to youth-serving programs preferred.
- Strong communication, organization, relationship-building, problem-solving, and coaching skills.
- Proficiency with Microsoft Office, database systems, and other technology platforms used to support program operations and reporting.
- Qualifications necessary for obtaining Delaware First School-Age Childcare Administrator certification within one year of appointment.
- Must possess a valid driver’s license, have fewer than five points on DMV record, and be willing to drive company vehicles, including a 10-passenger van. Local and statewide travel may be required.
- Must be able to pass required background checks and clearances.
FT Employee Benefits Incentives
All of our employees are valued and receive competitive pay and a comprehensive benefits package which includes:
- Medical, Vision, and Dental Insurance/Pharmacy Coverage for individual & immediate family
- Flexible Spending Accounts (FSA)
- 401(k) with Employer Match
- Paid Time Off
- Free childcare for school-aged children based upon site availability
- Life Insurance Coverage
- Short- & Long-Term Disability
- Employee Assistance Program
Work Hours- Monday-Friday, 10am-6pm
Note: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor is it to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.
Boys & Girls Clubs of Delaware is an Equal Opportunity Employer.
Boys & Girls Clubs of Delaware does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.