Responsibilities:

• Sales
  
• Ensure Region attain monthly sales targets (Level 3).
  
• Ensure outlets attain monthly sales targets (Level 3).
  
• Ensure outlets attain daily sales targets.
  
• Coordinate with Store Manager on Store day-to-day operations.
  
• Product and Process knowledge.
  
• Staffing
  
• Maintain adequate staffing for operational outlets.
  
• Hiring of sales team for new outlets.
  
• Monitoring and evaluation of sales team.
  
• Inventory
  
• Ensure that the store maintain adequate stock requirements.
  
• Ensure the system stock and physical stock at the store are the same.
  
• Process Adherence
  
• Evaluate adherence to SOP of sales team
  
• Ensure adherence to Store etiquette and at store timing.
  
• Ensure compliance to all company policy
  
• Customer Service
  
• Manage and resolve escalations effectively.
  
• Ensuring high level of customer satisfaction.
  
• Stakeholder Management
  
• Manage relationships with mall team.
  
• Manage relationships HO team.
  
• Manage relationships with sales team.
  
• Report all mall team stakeholder engagement in Sales and Marketing App.
  
• Marketing
  
• Manage and implement sales & marketing strategies.
  
• Support store managers in Sales strategy execution.
  
• Provide inputs for growing brand recall.
  
• Report all Competitor data in Market Insights. (By 5th of every month).
  
• Cross branding and promotion.
  
• Plan and execute promotional activities at outlet.
  
• Business Development
  
• Identify pipeline of potential outlets.
  
• PIP
  
• Management of employee in PIP
  

Requirements

Key Task:

· Sales

· Submission of monthly visit plan (By 5th of every month)

· Submission of Weekly field visit plan (Before Friday)

· Monitoring store cleanliness and staff grooming.

· Bill Reopen and Discount Approval.

· Inventory

· Bottle Stock Audit: Once in 2 weeks

· Package Full Stock Audit: Once in a month.

· Perfume Stock Audit: Once in 2 weeks.

· For Airport ASM : All audits Once in a month.

· Process Adherence

· Store Evaluation - Once every month for all stores.

· Training and Evaluation

· Employee Evaluation: Once every quarter for all Perfume Consultants.

· Employee Evaluation: Once every month for all Store Managers and Floating Staff.

· Employee Evaluation: For every trainee before onboarding.

· Co ordinate for Execution of trainings initiated from Training department.

· Marketing

o Identify potential marketing activities every month.

o All marketing plan needs to be reported in the Sales and Marketing app.

· Compliance

o Monitor store camera – Daily

o Monitor staff uniform – Daily

o Execution of disciplinary measures for sales team.

· Operation

o Monitoring of stock audit and store cash.

o Co-ordinate with BD team for store maintenance.

Qualification

· Preferably graduates with 5 year experience in retail sales with any B2C brands with minimum 2 years in a team handling role.

· Candidates with excellent communication skill and with passion towards sales

· Candidates must be able to communicate in multiple languages.

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Benefits