Area Trainer

Position objective

The position is responsible to support the training mission by taking advantage of changing skills and quality development initiatives in order to train the food and beverage teams according to F&B values, policies and procedures.

Key responsibilities:

• Conduct a training need analysis with the help of the training manager.
• Devise and communicate a monthly and weekly departmental training plan and actively schedule team members for F&B training.
• Ensure that a comprehensive and up-to-date F&B manual, as well as F&B policies & procedures and task breakdowns are available and that every team member receives a personal copy.
• Coordinate that every new team member receives F&B orientation and has completed their training checklist within the first week of employment.
• Ensure that training attendance per team member is documented.
• Communicate and train on F&B standards and policies and procedures.
• Maximize employee productivity and morale within the store and consistently maintain discipline within the F&B guidelines and local regulations.
• Research and design new training programs.

Presentation and management:

• Ensure new joiners practice the correct stock package and required stock levels to maximize sales potential.
• Ensure high standard of visual merchandising and maintenance amongst all staff.
• Effectively communicate any changes in stock or store layout to all members of the team.
• Ensure that each member follows the retail standard.
• Maintain the back store operation and replenishment of the merchandise.

Health & safety

• Use or wear personal protective equipment or clothing as required.
• Do not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.
• Know, understand and follow safe work practices and procedures.
• Ensure the restaurant has a health and safety program in place.
• Take responsibility to ensure that team members are made aware of any hazards and that proper training is completed and documented.
• Conduct regular workplace inspections.
• Respond to and correct unsafe acts and conditions.
• Report work-related injuries and illnesses to the appropriate internal and external authorities.
• Perform accident investigations for all work-related injuries and illnesses.
• Enforce employee compliance in regard to the restaurant’s health and safety policies and procedures.
• Initiate performance counseling and take disciplinary actions for non-compliance in matters related to health and safety.
• Keep the area manager and sales operation manager informed on any conditions or practices that may pose a hazard to employees.
• Make recommendations for improvement to the store’s health and safety practices and program.