Ariba Support
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Description
Description
Ariba Support team members are responsible for assisting end users with functional and technical issue resolution and ensuring that end users
have an excellent user experience, even in the event of challenges.
Core responsibilities:
Triage
Support Requests
Serve as primary point of contact for issue resolution
Investigate all reported issues
Resolve Tier 1 issues
Escalate Tier 2 issues
Create
standard responses to common requests
Mandatory:
Mandatory:
Customer Service Experience
Excellent Verbal and Written Communication
Technology background
All your information will be kept confidential according to EEO guidelines.