AS TMT - Supply Chain -Logistics

Incident Management agent for Service supply chain team in Cisco - responsible for managing Systems Operations

Knowledge of the following is important but ok if not Pega or SF certified.

• Pega:

  • At least 2 years of practical experience in Pega, with certification as a Certified System Architect (CSA)

  • Salesforce:

    • At least 2 years of hands-on experience in Salesforce, along with a Salesforce Certified Administrator credential.

  • Oracle:

    • At least 2 years of direct experience in Oracle, focusing on inventory management and shipping processes.

  • B2B Technologies:

At least 2 years of hands-on experience with B2B technologies, including proficiency with MuleSoft, API integration, RosettaNet Partner Interface Processes (PIPs), and Data Transfer Gateways (E2Open is preferred).
- Proficiency in End-to-End Incident Reporting (IR) and ISO processes.
- Knowledge of Reverse Logistics (RL) business processes.
-Familiarity with SQL/PL SQL at an intermediate level.