AS2 and Digital Certs Application Support Manager - Cybersecuriy- Full Onsite
OPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
The Opportunity:
We are looking for a AS2 and Digital Certs Manager, Technical Support to lead a team of highly skilled support professionals delivering exceptional service to our global clients. In this role, you will oversee day-to-day operations, drive team performance, manage escalations, and collaborate with cross-functional teams to resolve complex technical challenges. You will play a key role in ensuring an outstanding client experience while supporting the growth and development of your team. This is an exciting opportunity for a people-focused leader who enjoys working in a fast-paced, technology-driven environment.
You are Great At:
Leading and coaching AS2 and Digital Certs L2 and L3 Technical Support teams to achieve operational and service excellence.
Managing client escalations and developing action plans to drive timely resolution of complex issues.
Building strong relationships with clients and stakeholders while delivering a client-first experience.
Overseeing support operations, including workload prioritization, service quality, and policy compliance.
Partnering with Product Management, Engineering, and Development teams to address critical issues and improve solutions.
Driving continuous improvement through process optimization and standard operating procedures.
Supporting talent activities including hiring, onboarding, performance management, and employee development.
What it Takes:
Familiarity with AS2 and SSL certificates, encryption technologies, authentication protocols, and security best practices.
Cyber Security certifications and Digital Technology certifications are highly preferred.
Excellent communication, stakeholder management, and problem-solving skills, with experience handling executive-level escalations.