Asia Pacific Service Desk Analyst
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Description
- 3+ Years experience in a help desk and/or call center environment.
- 3+ years equivalent work experience in an IT technology environment.
- 3+ Years of working knowledge of MS Office Suites and MS Windows Operating Systems.
- Degree in Computer Science (CS), Management Information Systems (MIS) or equivalent training and experience.
- Strong verbal and written communication skills.
- Experience in interpreting end user computing problems and documenting these in a CMDB and/or ITSM system.
- Ability to follow written procedures and security guidelines.
- Strong customer service orientated mindset and experience with managing and dealing with challenging and/or difficult situations.
- Experience with analysing/troubleshooting IT problems and coming up with solutions.
- ITIL Foundation Certification.
- Experience with Service Now or similar IT workflow management system.
- Fluent in English and Mandarin would be beneficial.
- Estimated Duration: 6 Months.