Assessor

Position Description

Under the leadership of Chief of Operations, the Care Assessor and operations department will work together to implement comprehensive care plans that meet Pennsylvania State, OLTL, and Blessings4Ever standards of homecare practices and comply with appropriate regulations. The Care Assessor develops and manages consumer plans of care and provides support functions for an assigned caseload of consumers and Personal Care Assistants (PCAs) to ensure delivery of high-quality home care services in accordance with service authorizations and regulatory guidelines.

Primary Responsibilities:

Care Coordination Responsibilities

• Responsible for consumer customer service, consumer advocacy and consumer retention as it relates to consumer care.
• Scheduling in-person or by telephone service questionnaires and/or wellness visits
• Completing consumer consents and initial service questionnaire either in person or by phone
• Completing wellness visits every 90 days for each consumer
• Documenting all service questionnaires, wellness visits and incident reports in accordance with the Care Coordination policies.
• Building initial service plans, reviewing service plans every 90 days or as needed and making addendums to service plan as needed
• Responsible for reporting suspicion or any acts of physical, verbal or mental abuse to Adult Protective Services (APS).
• Responsible to notify PA DHS - Bureau of Program Integrity regarding any reports of exploitation of consumer services, via email PA DHS Site
• Follows up with incidents as directed by the Operations Manager and in accordance with the Care Coordination policies.
• Attending Care Coordination Meetings
• Attending incident Committee Meetings
• Attending QAPI Meetings
• Attend meetings as needed with department manager to go over progress, consumer updates and review work according to predefined metrics.
• Tracking daily work

Reports:

• Running PROMISe to ensure eligibility of the Consumers (prior to home visits or on a monthly basis)

• Running reports for service plan questionnaires
• Running reports for wellness questionnaires
• Running monthly metrics for the care coordination committee
• Running reports for service plans
• Running reports for incident management

Communication:

• Enter daily communication in HHA for all matters relating to Service Questionnaires, Wellness calls, incident reports and Service plans.
• Daily communication with Eligibility Coordinator to ensure all assessments are scheduled and completed
• Daily communication with the incident management team related to new incidents
• Biweekly communication with the incident management committee
• Weekly communication with the Care Coordination Committee
• Daily communication with the operations manager
• Assist with resolving consumers complaints
• Assist with retention of consumers.

Assist with the develop with new lines of business:

• Private pay
• Home-health

Tuberculosis Control Program

• Responsible for performing PPD skin test, TB blood withdrawal and TB screenings.

Training

• Collaborate with the Operations Manager with the development of new training and training implementation.
• Track and compile data related to employee training.

Interviewing

• Assist with interviewing and enrolling new aides as needed.

This job description is not to be misconstrued to represent an all-inclusive list of duties and/or responsibilities. Management reserves the right to make changes to the job description based on business need at any time, with or without prior notification