Asset & Configuration Management and Desktop Engineering Leader

The Asset & Configuration Management and Desktop Engineering Leader owns enterprise practices for accurate hardware, software, and configuration data while leading desktop engineering capabilities that build, secure, and sustain the end-user computing environment. This role is accountable for CMDB fidelity, discovery, lifecycle data quality, endpoint standards, and operational readiness across ServiceNow, SCCM/MECM, Intune, and VDI.

JOB DUTIES:

Asset & Configuration Management

• Own the end-to-end Asset & Configuration Management operating model, including standards, governance, lifecycle controls, and continuous improvement aligned to ITIL best practices.
• Drive CMDB fidelity in ServiceNow by defining required CI attributes, enforcing data quality rules, managing lifecycle states, reducing stale/duplicate records, and ensuring relationship integrity.
• Lead discovery strategy and integrations across ServiceNow Discovery, SCCM/Intune, Jamf, cloud, and other sources; establish coverage targets and remediate gaps.
• Partner with application, infrastructure, security, finance, procurement, and service owners to maintain accurate asset/CI data through attestations, scorecards, exception handling, and clear data ownership.

• Define and report key measures such as discovery coverage, reconciliation success, stale CI rate, data completeness, audit exceptions, and lifecycle accuracy; lead remediation plans with measurable outcomes.

  Desktop Engineering, VDI, and JML Logistics

• Lead Desktop Engineering for standard endpoint builds, imaging, software packaging, patching, modern management, secure configuration, and compliance reporting across SCCM/MECM and Intune.
• Own endpoint standards for Windows/macOS as applicable, including image lifecycle, driver/BIOS baselines, application bundles, hardening, deployment, rollback, and audit readiness.
• Drive endpoint posture in partnership with Security, including encryption, AV/EDR onboarding, certificate baselines, device health, critical vulnerability response, and exception management.
• Own the VDI platform lifecycle, including image and patch cadence, access controls, capacity planning, cost optimization, usage reporting, and vendor performance management.
• Own joiner, mover, and leaver logistics to ensure Day 1 readiness, timely offboarding, equipment recovery, secure data handling, and accurate asset/CI status updates in ServiceNow.

YOU MUST HAVE:

• Strong ServiceNow experience with CMDB, ITOM Discovery, ITAM practices, data quality, governance, reporting, and operational adoption.
• Demonstrated expertise with SCCM/MECM and Intune for imaging, software deployment, patch/update management, compliance reporting, and endpoint standards.
• Experience owning or leading VDI services, including image/patch lifecycle, capacity and cost management, service performance, and vendor oversight.
• Strong stakeholder management, communication, and cross-functional leadership skills with the ability to deliver measurable operational outcomes.
• End-to-end ownership mindset with strong operational discipline and follow-through.
• Data-driven leader who uses metrics to improve CMDB health, endpoint compliance, lifecycle accuracy, and service outcomes.
• Strong cross-functional influencer and clear communicator across technical, nontechnical, vendor, and executive audiences.
• Fluent in English

WE VALUE:

• ITIL Foundation or higher; ServiceNow certifications or equivalent hands-on experience in Discovery, CMDB, ITAM, reconciliation, and governance.
• Experience with CSDM, service mapping, CMDB integrations, endpoint compliance reporting, audit readiness, and automation-driven process improvement.

WHAT'S IN IT FOR YOU?

• Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
• A collaborative and inclusive work environment where your contributions are valued.
• Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
• Access to cutting-edge tools, resources, and a supportive team to help you excel.
• The chance to work with a global, innovative company shaping the future in its industry.

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