Asset Manager
Job Description Summary
Basic Purpose
The Asset Manager serves as a trusted advisor and high-velocity operator for our Managed Services clients within the TEAM (Total Elevator Asset Management) and ECM programs. This role is responsible for delivering proactive engagement, responsive communication, and data-driven oversight to ensure clients receive full value from their maintenance agreements and ATIS’s independent advocacy.
You will be the primary point of contact for several major client portfolios, ensuring all maintenance management processes are executed with pace, accuracy, and professional judgment. Success in this role requires urgency, ownership, and the ability to manage complex operational workflows while providing clients with clarity, confidence, and actionable insight.
Scope
As an Asset Manager, you are responsible for ensuring every step of our internal and client-facing processes is executed cleanly and on time. This includes onboarding new clients, obtaining key KPI and performance data, reviewing maintenance invoices and repair proposals, validating compliance against contract terms, and ensuring all information is accurately entered into our asset performance tools and client portals.
You must be deeply familiar with contract scope, maintenance agreements, and performance standards to provide unbiased, accurate, and value-added recommendations to our customers.
Reporting and Working Relationships
This position reports to the Manager of Managed Services. The Asset Manager works closely with the Account Managers, Certificate Management Specialists, and consultants.
Primary Responsibilities (100%)
65%...Client Communication
Acts as primary point of contact for assigned Managed Services/TEAM clients.
Assists clients with questions, concerns, and compliance issues with urgency and professionalism.
Prepares and delivers monthly/quarterly performance reports.
Schedules and leads regular client meetings.
Coordinates with maintenance providers to obtain invoices, performance data, and supporting documentation.
Uploads invoices, performance metrics, and asset data into ATIS systems and client portals.
Reviews maintenance invoices and repair proposals to ensure compliance with contract terms and billable items.
Tracks open issues, drives accountability, and ensures timely resolution across all stakeholders.
35%...Internal ATIS Communication
Partners with consulting teams on technical evaluations, escalations, and recommendation development.
Collaborates with IT/Data teams to improve automation, workflows, and data integrity in TEAM, NetSuite, and related platforms.
Supports Certificate Management and other Managed Services functions to deliver a seamless client experience.
Promotes cross-department teamwork to ensure the mutual success of our clients and internal teams.
Delegates specialized external communications to the appropriate internal resources.
Work Environment/Physical Demands
This position operates in a remote or professional office environment.
Travel
Minimal travel required. This may include visits to regional offices, Company-required functions, and visiting potential acquisitions as necessary.
Qualifications
Strong organizational, analytical, and problem-solving skills.
Ability to manage multiple priorities with pace and accuracy.
Exceptional customer service and interpersonal communication skills.
High judgment with the ability to make timely, sound decisions.
Strong writing and verbal communication abilities.
Ability to thrive in a dynamic environment with evolving priorities.
Proficiency in Microsoft Office (Outlook, Word, Excel).
Commitment to high standards, reliability, and professional excellence.
Experience with NetSuite, ServiceMax, or similar service/ERP systems (training provided).
Prior experience in the elevator, facilities, asset management, or property management industry.
Competencies
Customer Service
Ownership and Responsibility
Attention to Detail
Time Management
Strong Communication Skills
Reliability and Professionalism
Active Listening
Problem Solving
Adaptability
Punctuality