Assistance Coordinator - Full Timer Employee - PM/ON
Summary
Coordinates client support, documentation, and reimbursement processes while handling calls and emails during evening or overnight shifts in a healthcare/insurance context.
🔹 *Key Responsibilities:*
- Handle incoming calls and emails professionally
- Assist clients with support and coordination
- Manage case files and documentation
- Communicate with providers and beneficiaries
- Apply coverage decisions and reimbursement procedures
- Send Guarantees of Payment
- Ensure system and quality compliance
- Collaborate with the team and other departments
🔹 *Ideal Candidate Should Have:*
- Strong communication and interpersonal skills
- Customer service focus with attention to detail
- Ability to multitask and stay calm under pressure
- Team player and problem solver
- Basic knowledge of medical/insurance terms is a plus
- Willingness to work flexible shifts
📍 *Location:* Dbayeh
🕒 *Shifts:*
- PM: 3:00 PM – 11:00 PM
- ON: 11:00 PM - 7:00 AM
💼 *Job Type:* Full-Timer (170 Hrs/month)