Assistance Manager, Customer Care

Key Purpose

Manage and administer regional business systems, including CRM, SAP/ERP, AP-GCD, and Fleekdrive, while supporting spare parts management, data analysis, and process improvement initiatives to enhance operational efficiency and customer satisfaction across Asia Pacific.

Key Responsibilities

• Administer and maintain CRM, SAP/ERP (CS & MM modules), AP-GCD, and Fleekdrive systems.
• Generate, analyze, and manage reports to support business operations and decision-making.
• Manage spare parts master data, pricing, material activation, and lifecycle updates.
• Monitor spare parts inventory movement and support replenishment optimization initiatives.
• Maintain and update regional spare parts price lists.
• Support system enhancement, process improvement, and regional projects.
• Collaborate with internal stakeholders to improve operational efficiency and customer satisfaction.

Requirements

• Diploma or Degree in Business, Information Systems, Engineering, Computer Science, or a related discipline.
• Experience with SAP/ERP and CRM system administration.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Strong analytical skills with experience in reporting and data management.
• Experience in spare parts management, material master maintenance, or pricing administration is an advantage.
• Strong communication, coordination, and problem-solving skills.
• Willing to travel occasionally within the region.