Assistant Account Manager
Description
- Job grade: Higher Executive Officer
- Contract type: Permanent
- Business area: FCDO Services - Customer Relationships
- Type of role: Other
- Working pattern: Full-time
- Number of jobs available: 1
Location
About the job
Job summary
Job description
Balancing quality and value is a real skill, and it's one shared by our Commercial team, who make sure we meet the needs of government customers. They're the specialists who shape services with expert insights, win work through expert bid management, and help us reach new customers each day. Now, you’ve got the opportunity to join them.
Understanding customer needs.
Winning exciting bids.
Knowing the impact of your work.
It all matters.
Make a vital contribution to the success of our international operation
The Customer Relationships and Strategy team leads our organisation’s approach to new business and customer engagement, and when you join us in this vital role you’ll contribute to projects that have real impact both in the UK and internationally. Acting as a key link between customers and delivery teams, you’ll focus on identifying opportunities, resolving issues and supporting improvement initiatives. And as you help Relationship Managers deliver our Corporate Plan and raise awareness of any customer or delivery issues, you’ll ensure a timely response to operational requirements and oversee the preparation of proposals and approval documentation. Committed to developing a deep understanding of our customers, stakeholders and the environment we operate in, you’ll also assist with the development of compelling products and service offers that create better value for our organisation.
You’ll have a wide range of additional responsibilities – these include helping customers understand their ToBA obligations and trading fund benefits, championing products and services, helping to cultivate new opportunities and keeping your colleagues up to speed with the latest news and developments. Making an important contribution to the delivery of our stakeholder strategy, maintaining CRM engagement records and preparing pre and post meeting briefing information, you’ll also develop creative account and engagement plans. In addition, we’ll expect you to work with our delivery and service management teams to ensure customer expectations are managed, any issues are resolved or escalated, and a strong focus on continuous improvement is maintained.
Use all your skills, knowledge and expertise as you support our global mission
To be a success in this busy role you’ll have proven experience of working in a customer-facing team, plenty of insights into revenue delivery, business planning and relationship management, and the ability to deal tactfully with customers’ concerns. With this in mind you should be skilled at managing expectations, sharing complex information simply and succinctly, and capable of collating data to enable compelling rationales and reports. A collaborative team player with the confidence to work with a diverse range audiences and stakeholders, you should also have well developed commercial acumen and knowledge of financial management reporting.
Highly organised with excellent attention to detail, you’ll be adaptable, flexible, ready to respond to changing priorities and results driven. We’d prefer you to have a degree or Level 6 qualification and be working towards membership of a body such as the CIPS or RICS, and an understanding of the requirements of operating within the public sector would be desirable. In addition, familiarity with Salesforce or other CRM technology and software would be an advantage, as would knowledge of the products, solutions and services our organisation offers.
Discover the support you need to grow your career further
But we’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.
Want to see your future team’s work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk
Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Developed Vetting (DV) You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/
To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk
It takes a diverse team to protect a diverse world
The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.
Person specification
• Relevant and recent experience of working in a customer facing team and first-hand insight into customer revenue delivery, business planning and relationship management.
• Dealing effectively with customers with concerns and resolving their problems customers.
• Managing customer expectations in a products & service delivery environment.
• Collating factual and accurate data to enable compelling rationales and reports.
• Communicating complex information simply, succinctly.
• Team player.
• Confident operating across diverse audiences, internal and external stakeholders.
• Commercial acumen and financial management reporting knowledge.
• Exceptional written and verbal communication and presentation skills.
• Highly organised, detail oriented, deadline and results driven.
• Adaptable and flexible, able to respond to changing priorities.
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Managing a Quality Service
Technical skills
We'll assess you against these technical skills during the selection process:
- Commercial Awareness
- Relevant and recent experience of working in a customer facing team
- Collating factual and accurate data to enable compelling rationales and reports.
- Commercial acumen and financial management reporting knowledge
We only ask for evidence of these technical skills on your application form:
- Relevant and recent experience of working in a customer facing team
- Collating factual and accurate data to enable compelling rationales and reports.
- Commercial acumen and financial management reporting knowledge
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension
- A leave allowance of 25 days per annum
- 9 days per annum public and privilege days
Things you need to know
Artificial intelligence
Selection process details
To apply for this role, you will be asked to provide your CV, a personal statement, and provide answers to some job specific/technical skills.
Your CV and personal statement will not form part of the assessment they will provide an insight into your work history and experience.
Your CV should include:
- no personal identifying details
- career history with key responsibilities
- achievements
- qualifications
Your personal statement should outline your interest in the role.
Candidates will only be sifted on answers provided to the technical/ job specific questions which are outlined in the application form.
Those that are successful will be invited to a Face to face interview.
At the interview you will be asked a blend of questions on technical/job specific skills and behaviours.
Candidates who are judged to be close to meeting the criteria may be considered for other positions in FCDO Services which may be at a lower grade, but have a potential skills match.
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Medical
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Fcdoservices.recruitment@fcdo.gov.uk
- Email : Fcdoservices.recruitment@fcdo.gov.uk
Recruitment team
- Email : Fcdoservices.recruitment@fcdo.gov.uk
Further information
If you are not satisfied with the response you receive from FCDO Services, you can contact the Civil Service Commission. For more information, please visit their website.
Attachments
| Candidate pack - Assistant Account Manager Opens in new window (pdf, 1854kB) |
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