Assistant Account Manager

Assistant Account Manager

Location: Leominster, MA
Department: Consumer Products
Employment Type: Full-Time, Monday–Friday, 8:00 AM–5:00 PM
Compensation: $25.00–$30.00 per hour

Support Customer Relationships. Coordinate Projects. Keep Business Moving.

Why Join Seaman Paper?

At Seaman Paper, we're more than a paper company. We're a global leader in specialty paper and sustainable packaging solutions driven by innovation, long-term partnerships, and environmental responsibility.

As a family-owned company with operations across North America, Europe, and Asia, we combine stability with a forward-thinking mindset. Our employees help create innovative paper-based alternatives that reduce reliance on single-use plastics and support customers worldwide.

Join a team where you can build your skills, collaborate across departments, and contribute to products that make a difference.

Innovate. Grow. Make a Difference. Join Seaman Paper.

What You’ll Do

As an Assistant Account Manager in our Consumer Products Division, you’ll help manage customer accounts, coordinate retail programs, and keep orders and projects moving from start to finish. You’ll work closely with customers and internal teams to ensure requirements are met, timelines are maintained, and issues are resolved.

Your responsibilities will include:

• Respond to customer questions and requests in a timely, professional manner.

• Create and manage sales orders, work orders, and purchase orders as needed.

• Track shipping documentation from shipment through invoicing.

• Monitor production and shipping schedules to help keep projects on track.

• Learn customer requirements, product details, account procedures, and customer portal systems.

• Participate in weekly vendor meetings and provide updates on project status and operational issues.

• Coordinate with Sales, Manufacturing, Production, Accounting, IT, and Art/Design to support customer needs.

• Manage multiple projects and deadlines while keeping details organized.

• Identify and resolve issues proactively to support customer satisfaction and smooth operations.

Who We’re Looking For

We’re looking for someone who is organized, resourceful, detail-oriented, and comfortable balancing multiple priorities in a fast-paced environment.

You’ll be a strong fit if you have:

• Experience in customer service, account management, inside sales, or B2B sales preferred.

• Experience in paper, packaging, manufacturing, or consumer products is a plus.

• Strong computer skills, including proficiency in Microsoft Office, particularly Excel.

• The ability to work with basic math, numerical information, and order details accurately.

• Excellent communication, organization, problem-solving, and time-management skills.

• The ability to build positive customer relationships and work effectively across teams.

• Flexibility and a willingness to learn new systems, take on different responsibilities, and adapt as priorities change.

• An interest in retail trends, product design, and consumer products.

• NetSuite experience preferred.

• Accounting or financial experience is a plus.

• Willingness to travel occasionally as needed.

Education: An associate’s or bachelor’s degree is preferred.

Physical Requirements & Work Environment

This position involves regular computer and telephone use, along with sitting, standing, walking, and climbing stairs throughout the workday. The ability to occasionally lift or move up to 50 pounds and drive a vehicle as needed is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Work Authorization

Applicants must be authorized to work in the United States.

Equal Opportunity Employer

Seaman Paper is an Equal Opportunity Employer. We are committed to providing a workplace where employment decisions are based on qualifications, skills, experience, and business needs.

Ready to Join Seaman Paper?

If you're organized, customer-focused, and ready to help coordinate accounts and projects in a collaborative environment, we'd like to hear from you.

This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities required of the employee. Duties, responsibilities, and activities may change at any time based on business needs.