Assistant Account Manager

Salary – $85K

POSITION SUMMARY

The Assistant Account Manager – Administrative & Financial Operations provides administrative, financial, personnel-support, and compliance oversight for a 24/7, multi-building Class A commercial high-rise security program.

Reporting directly to the Director of Security, this position is accountable for purchasing, client billing, payroll and timekeeping, workforce scheduling administration, labor cost analysis, training compliance, operational documentation, and management reporting.

Working collaboratively with the Security Operations Manager – Tactical / Field Operations, this position ensures the security program operates efficiently, maintains accurate records, meets contractual requirements, and demonstrates responsible financial stewardship.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Purchasing, Billing & Financial Management

• Coordinate purchasing, procurement, vendor invoices, equipment inventories, and supply requirements within approved authorization limits.
• Prepare and reconcile client billing, special security services, authorized overtime, and other billable activities.
• Identify billing discrepancies, unbilled services, unnecessary expenditures, and cost-saving opportunities.
• Prepare financial summaries and support contract budget monitoring.

2. Payroll, Timekeeping & Scheduling

• Administer payroll and timekeeping reviews, including missing punches, corrections, overtime, and labor exceptions.
• Reconcile employee hours against approved schedules and verified assignments.
• Prepare, maintain, and distribute staffing schedules based on operational requirements approved by field leadership.
• Monitor staffing allocations, schedule changes, vacancies, and labor utilization.
• Ensure timely correction of payroll discrepancies and accurate documentation of all hours worked.

3. Training Administration & Compliance

• Coordinate training calendars, onboarding administration, certification renewals, and qualification tracking.
• Maintain employee training records, attendance documentation, licenses, and compliance matrices.
• Identify overdue training or qualification deficiencies and coordinate corrective action.
• Partner with the Tactical Security Operations Manager, who retains responsibility for training delivery, practical assessments, and field competency.

4. Operational Reporting & Quality Assurance

• Review Daily Site Reports, incident documentation, supervisory reports, and operational logs for completeness, accuracy, and consistency.
• Identify missing information, recurring deficiencies, and unresolved management action items.
• Prepare operational dashboards, staffing analyses, overtime reports, and management summaries.
• Maintain current post orders, administrative records, and contractual compliance documentation.
• Track identified administrative deficiencies through documented resolution.

5. Personnel Administration & Management Support

• Coordinate onboarding records, employee assignments, attendance documentation, and personnel status changes.
• Support administrative documentation for investigations, performance reviews, coaching, and approved corrective actions.
• Maintain confidentiality of employee information and sensitive operational records.
• Coordinate with Securitas Human Resources, payroll, accounting, and district management.
• Support the Director of Security with client reporting, management initiatives, and process improvements